Junior Customs Clerk

2 weeks ago


Basildon, United Kingdom Xcel Recruit Full time

**Job Summary**

Customs, customer service and operational related activities in support of import, export and cross-trade movements on a multi-modal basis.

**Key Duties and Responsibilities**:

- Creating UK import/export customs entries in the CargoWise One system
- Understanding the documentation required relating to a customs clearance
- Liaise with third parties including internal and external partners to coordinate and clear shipments
- Understanding different customs procedures
- Understanding the correct process to use dependent on the situation presented, and the rules and regulations that apply
- Demonstrating exceptional customer service to all stakeholders and upkeeping a positive relationship with our customers and suppliers
- Supporting the business with any additional tasks where required Maintaining a team-oriented atmosphere

**Person Specification**:

- Willingness to learn, not limited to:

- HMRC Entry Software e.g., AMS/Sequoia, Impatex, CHIEF etc
- HMRC Tariff and Procedures.
- CargoWise or similar TMS.
- Customs clearance and Forwarding operations (import and export).
- Eager to learn and progress within logistics.
- Excellent customer service skills.
- Strong numeracy skills.
- Able to converse with clients, suppliers, agents, and colleagues in a professional and clear manner.
- Committed and able to deal with challenging scenarios/tight deadlines.
- Flexibility in the workplace.
- Proactive in actions and communications.
- Able to organise their workload and workspace.
- Diligent and accurate.
- Reliable.

**Key Performance Indicators**
- Customer feedback.
- Internal Audits.
- Regular Appraisals.
- Internal customs reports

Hours: 9am - 5.30pm.

Holiday: 31 days, increasing after 3 years service.


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