Service Excellence Associate
6 days ago
Job Description:
We are seeking a highly skilled Service Excellence Associate to join our team in Basildon, UK. The successful candidate will be responsible for providing top-notch service and resolving customer queries efficiently.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat.
- Provide accurate product information and resolve customer issues promptly.
- Process customer orders and maintain accurate records.
- Work closely with other departments to ensure customer satisfaction.
- Assist with administrative tasks as needed.
Requirements:
- A minimum of one year's experience in a customer service role is preferred.
- Excellent communication and problem-solving skills are required.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems is mandatory.
- Flexible working hours, including weekends, may be required.
Benefits:
- A competitive salary of £25,000 - £30,000 per annum, based on performance.
- A comprehensive pension scheme and healthcare benefits package.
- Opportunities for training and development within the company.
- A supportive work environment with clear career progression opportunities.
- Flexible working options available.
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