Appointment Co-ordinator
5 months ago
A position has arisen for full time Appointment Co-ordinator in the Cardiac Outpatient Department working on a rota to cover opening hours of Monday to Friday 07.45 - 15.45, 08.00 - 16.00, 09.00 - 17.00 and 10.00 - 18.00. The post holder must be flexible with their working hours.
The post holder will responsible for the administrative duties of the cardiology outpatient department including, booking appointments and diagnostic tests using PIMS and CRIS. Responsibilities also include prepping and sitting outpatient clinics, and processing referrals via Docman and ERS.
The post holder will work independently and follow the policies and procedures for the Department. They will be expected to ensure that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. Post holder must focus on the needs of the patient in accordance with the Department and national booking programme.
This is a role with lots of variety and ad-hoc demands and the post holder will possess excellent time management and multi-tasking skills.
For further information please contact Michelle Woodhouse, Outpatient Manager, Cardiac department, Kings College Hospital, Denmark Hill SE5 9RS 020 3299 8161
PLEASE NOTE THIS ADVERT MAY CLOSE EARLY IF SUFFICIENT APPLICATIONS ARE SUBMITTED
The post holder will be mainly responsible for making Cardiac diagnostic and outpatient appointments and assist with maintenance of waiting lists, as appropriate. They will also assist with other aspects of administrative and clerical work as required in the running of the department, including staffing reception. The post holder will support the setting up and maintenance of office systems (administration of referrals, filing information etc).
The post holder will be responsible for the provision of an effective administrative service to the clinical team. They will liaise with patients, the multi-disciplinary team, internal departments and external agencies to ensure continuity in achieving excellence in patient care. The post holder will ensure confidential and sensitive information is kept secure.
The post holder will work independently and follow the policies and procedures for the department. The post holder will be expected to act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. The post holder will be responsible for the booking and maintenance of the appointments system.
This is a role with lots of variety and ad hoc demands and so the post holder will possess excellent time management and planning skills
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) in Denmark Hill, the Princess Royal University Hospital (PRUH) in Bromley, Orpington Hospital and services at Queen Mary’s Hospital, Sidcup and the Beckenham Beacon.
The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
**MAIN DUTIES AND RESPONSIBILITIES**:
1. Administrative
- To agree appointment dates and times with patients over the telephone and send out appointment letters promptly.
- To respond in a friendly and timely manner to all requests for outpatient appointments from patients presenting in person or on the telephone, and other wards / departments as necessary including staffing reception for non-invasive diagnostics.
- To deal with patients who DNA according to the Department’s DNA policy.
- To arrange transport for all patients as required, liaising with the Transport Department.
- To report any problems with appointments, transport arrangements, waiting times, or other issues pertaining to the smooth running of the Department to the Outpatients Manager.
- Responsible for the organisation and maintenance of filing systems within the Department; inputting information/patient activity onto any computerised systems and ensuring accurate retrieval and distribution of information.
- To carry
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