Call Centre Agent

3 months ago


Salford, United Kingdom TYH Claims Full time

Based in Manchester, you will be the customer service representative helping clients claim back SDLT (Stamp Duty Land Tax)

Benefits of Joining
- Early finish Friday.
- Centre of Manchester
- Uncapped Bonus.
- Unlimited fresh leads.
- Progression plan
- managerial roles within 3-6 months.
- Company Holidays summer, winter

Main Responsibilities:

- Handling all warm leads and following them up via telephone
- Dealing with all web enquiries
- Building a relationship and fact-finding with customers
- Discussing the various options on products available
- Answering all questions and providing detailed information
- Negotiating and closing sales opportunities
- Working to KPI’s and achieving targets Skills and Experience
- A background in claims, ppi or any claim related background
- Confident in picking the phone up, rapport building and negotiating
- Money motivated and target driven.
- Ensuring details are up to date on our system.
- Responding to incoming queries from clients.
- Liaising with internal departments and external legal teams to ensure timely results.
- Identifying legal & compliance requirements.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£28,000.00 per year

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)
- sales: 1 year (required)

Work Location: In person



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