Customer Service Associate

4 weeks ago


London, United Kingdom career moves group Full time

**Posted**: about 11 hours ago
- **Location**: South East London, London
- **Job Type**: Temporary
- **Salary**: £132.65 - £159.05 per day
- **Sector**: Marketing, Creative, Digital & Tech
- **Contact**: Jack McCluskey
- **Contact Phone**: 0207 758 4300
- **Start Date**: 2023-02-17
- **Expiry Date**: 03 March 2023
- **Job Ref**: BH-41958

**Job description**:
**Customer Service Associate**

**Location**:London (Flexible)

**Length**:6 months

**Rate**:£132-159 per day

**Hours**:8:30am - 5:30pm (Flexible)

**Key Responsibilities**:

- Work as a customer onboarding & support SME. Follow SOPs in order to support customers set up their shipping accounts and start shipping with our client's Shipping as fast as possible.
- Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.
- Work with our client's Shipping stakeholders to solve shipper issues during onboarding, and work with partner teams to solve the root cause of these issues.
- Work to update shipper facing content, map dependencies, review and identify process gaps in the purpose of driving process improvement initiatives to improve the customer experience.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer onboarding performance, and use this data to build solutions for improvement.

**Basic Qualifications**:

- Bachelor’s Degree or equal experience
- Experience working in client facing roles, ideally in a sales or customer support function.
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Always does what is right for the customer - Relentlessly customer focused
- Tech Savy and ability to work well in a fast-paced environment and multi-task in a high-energy environment.
- Fluent in English and 1 additional language between French or Spanish

**Preferred Qualifications**:

- Background in operations, logistics is a plus
- Excel at communication and are comfortable with playing a lead role in a highly visible organization.
- Experience in data management



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