Customer Service Administrator
6 months ago
**Job Title**: Customer Service Administrator
**Salary**: Up to £35,000 basic
**Location**: Durham (hybrid working is on offer)
**Role Overview**
Our client a leading technology business is looking for a commercially savvy customer coordinator who will be an integral part of the Commercial team and will be the conduit between the sales team and the operations/finance team.
You’ll be working directly with some of our largest customers to ensure they receive industry leading after sales support.
**Responsibilities**:
- Manage all post-sales activity for their customers through progressive adoption activities, order processing, project management.
- Maintain a deep understanding of the our clients product portfolio and speak with customers about the relevant features/functionality for their specific business needs to be able to direct them to the correct department.
- Check all details on new Sales Orders
- Request vehicle and site location details from customer
- Review and managing all sales information and quality in Sales Force
- Review and challenge progress on Open Orders report
- Ensure information is obtained for customers with specific requirements
- Large deals - there is an element of project management on larger deals to ensure we're tracking and invoicing correct vehicle types, quantities, prices, amendments etc.
- Inputting Sales Orders into SAP
- Processing repeat hardware orders for existing customers
- Develop strong relationships with Sales, Customer Success, BDM’s & Operations to ensure alignment and partnerships to support sales thru services selling.
- Be able to communicate technical issues in business or technical terms to the relevant departments.
**Requirements**:
- Previous experience in similar role
- Strong knowledge in MS word and process understanding
- Strong commercial understanding and experience in dealing with customers
- Strong communication skills and technical aptitude
- Familiarity with Salesforce, CSM/CRM tools
- Self-motivated team player who has fresh ideas
- A real go-getter who takes the initiative to get things done
- Enjoys working closely with customers to deliver value and outstanding experience
- Self-motivated with the ability to own and drive initiatives to completion
- SAP experience would be an advantage but not essential
For more information on this opportunity please contact Anthony Antoniou at Imperial Recruitment Group
**Salary**: £35,000.00 per year
**Benefits**:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
Reference ID: 987656
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