Deputy Team Leader

6 months ago

London, United Kingdom Citizens Advice Full time

**Location: The Old Bailey Central Criminal Court**

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

**About us**
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

**The Role**

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s.

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will be responsible for general service administrative tasks within the courts, as well as inputting service data.

**Who we are looking for**

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. Please give examples in your covering letter to help demomstrate the following criteria:

- Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
- Experience of working with a team of volunteers or as a volunteer.
- Experience of working directly with a diverse range of clients or service users.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - **Information, values and benefits

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