Band 3 Booking Clerk

4 weeks ago


Armagh, United Kingdom Platinum Recruitment NI Ltd Full time

Job Title : Band 3 Booking Clerk - Armagh
Location : Armagh
Duration : 9 Months
Rate : 11.11 p/h
Hours : 37.5 hpw

Rota : 8am
- 8pm Monday to Friday and Saturday 9am-1pm.

Job Summary

The role will include working as part of a team and play a key part of the strategic modernisation and development of the pathway for GP and other referrals within the Company. This will include the interface with patient, the GPs and colleagues within the company both by correspondence and telephone.

The post holder will be required to work shifts covering the opening hours of the Referral and Booking Centre i.e 8.00a.m. to 8.00p.m. Monday to Friday and Saturday 9.00a.m. to 1.00p.m.

Registration

1 Receive incoming referral letters and sort into ICATS and non ICATS.
2 Ensure that all referrals to consultant led services are processed in line with protocols to ensure prioritisation (Red Flag, urgent and routine) is timely and notify the Manager where this is not the case.
3 Ensure that the referral management and registration process complies with the requirements of the IEAP.

Booking

4 Fully implement the partial booking process, telephoning patients as required, issuing letters to patients and the associated administrative processes.
5 When selecting/offering appointment dates to patients form the waiting list ensure that they are selected in chronological order.
6 Work using a Primary Targeting List (PTL) to ensure patients are not offered dates past the guaranteed waiting time.
7 Calculate capacity for routine patients and commence the partial booking process. Comments should be added throughout the partial booking process so that patients can be removed appropriately.
8 Remove from the waiting list and notify referrers if patients fail to contact the booking centre after 2 invites have been issued.
9 Calls into the booking office may be complex, sensitive, contentious or aggressive and you will be required to use your developed interpersonal and communication skills to defuse any conflict. Telephone numbers are to be continually updated and mobile numbers recorded.
10 When the patient makes contact with the company ensure that they are given a ‘reasonable offer’ of a minimum of 3 weeks notice of their appointment and a choice of 2 different times/dates.
11 Where appointments are being arranged at short notice, attempts will be made to contact the patient by telephone. Appointment documents will be posted in confirmation.
12 Assist in the notification of cancelled appointments, notifying the Referral and Booking Centre Manager of any shortfall in capacity so that the waiting time guarantee is not breached.
14 Work with the Manager and secretaries to ensure that patients who have cancelled are re-dated.

Essential Criteria
- 4 GCSE’s or equivalent at Grade C or above including English

and

1 year’s relevant clerical/administrative experience.

OR

2 years’ relevant clerical/administrative experience

PAS experience.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

**Salary**: £11.11 per hour

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)
- Clerical: 1 year (preferred)

Work Location: One location


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