Bookings and Programming Co-ordinator

3 weeks ago


Reading, United Kingdom Reading Borough Council Full time

Job description

**Full Time 37 hours per week**
**23 month, fixed term contract**

**About us**
If you live here, work here or just visit, you will already know Reading is a great place and at Reading Borough Council we’re dedicated to making it even better. The key to this is ensuring our workforce is equipped for the challenge - this is where you come in

**About the role**

We require an enthusiastic and motivated individual to be part of the Reading Arts team supporting our busy events programme, across the three main venues of The Hexagon, South Street and the Concert Hall. This is an exciting time to join the team at Reading Arts, with The Hexagon undergoing transformational change to include an exciting new studio space.

Reporting to the Programme Manager, duties will include responding to initial hire enquiries and meeting potential clients to facilitate site visits, managing specialist bookings from enquiry to performance including enquiries from potential hirers and group bookers, working alongside the marketing team to promote and maintain existing schemes and raise awareness of accessibility within our venues.

This opportunity would suit someone with excellent communication, organisational and sales skills.

Responsibilities will include:

- Collating information across all Reading Arts venues and distributing to relevant departments.
- Responding to initial hire enquiries and meeting potential clients to facilitate site visits.
- Diary management in the absence of the Programme Manager.
- Being the first point of contact for groups across all venues and actively promoting a strong visible presence to the public.
- Ensuring group bookings are delivered efficiently and accurately with a high level of customer service.

**About you**
- Excellent IT skills and a high level of experience of ticketing systems, content management systems and diary management systems.
- Previous experience of working in a theatre or events-based role.
- Experience of dealing with customers in both a face to face and phone context.
- Ability to work in a busy and high-pressured environment, with the ability to be flexible and willing to adapt as a member of the team carrying out a variety of functions across the service.
- Excellent organisational skills with the ability to prioritise and produce work accurately in a busy and pressured environment.
- Excellent communication skills, with the ability to communicate to all departments and external partners, with the ability to remain calm and professional when dealing with colleagues, customers and industry contacts.

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

- Local Government Pension Scheme (LGPS)
- Generous holiday entitlement - 25 days holiday plus bank holidays (rising to 33 after 10 years’ service, with the option to buy additional leave)
- Childcare voucher scheme
- Cycle to work scheme
- Season ticket loans
- A range of local discounts

**Closing date: 7 September 2023**

**Interview date: TBC



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