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Customer Support, Sr Co-ordinator
2 months ago
Our Curtiss Wright state-of-the-art facility at Bournemouth Airport is looking for a Customer Support, Senior Coordinator to join the team. The Customer support, Senior Coordinator manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Providing pre & post customer services and sales support to all clients/customers.
**Location**: Bournemouth, UK.
Curtiss-Wright value work-life balance and offer a variety of ways to support this through our Hybrid working, flexitime program and condensed work week (4 ½ days). We offer a competitive salary and benefits package which includes annual salary review and bonus scheme, 25 days' holiday, comprehensive Employee Assistance Programme, enhanced company sick pay (after probationary period), Company funded life cover 4x annual salary, optional employee stock purchase plan, cycle to work scheme and Employer matched pension scheme of up to 7%. At Curtiss-Wright you'll enjoy both continuous development and training on-the-job, throughout your career.
**Your Challenge**:
- Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
- Develops Customer Support department procedures.
- Liaises between customers and all internal departments to resolve status, production, delivery and billing inquiries.
- Maintaining file and folder management standards in line with company processes and procedures.
- Develops and manages customer quoations, new orders, returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
**Your Expertise**:
- High school or equivalent.
- Oral and written communication skills with knowledge of MS office. Organization and presentation skills.
- Experience in a similar role.
Curtiss-Wright's Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries' toughest challenges with best-in-class value. In 2017, Curtiss-Wright relocated its Avionics, Sensors & Controls and Industrial Business Units into a brand new, purpose-built 160,000 ft2 facility at Bournemouth International Airport. The state-of-the-art facility has extensive design and manufacturing capabilities as well as in-house environmental stress screening. The facility is committed to quality and excellence in manufacturing for our flight recorder, air data computer, video management systems, computing systems, mission displays and video recorder products. As the design center of excellence for flight recorders and air data computers, the units had to be lightweight and small -- crash survivability requirements exceeding the existing standards for commercial aircraft.
**Salary**: £40,000.00-£45,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Christchurch
