Customer Service

3 days ago


Leeds, United Kingdom Search Consultancy Full time

Customer Service
Leeds

What is in it for you?
- A basic salary up to 24,000 Per Annum
- Monday-Friday hours - 9am-5:30pm
- 23 days annual leave which rises to 25 PLUS bank holidays
- Hybrid working on completion of training
- Company matched pension, life assurance, private medical cover and cycle2work
- The opportunity to progress & develop within a recognised global organisation.

I am partnered with a Financial Services Organisation based in Leeds City Centre who are recruiting Customer Service Advisors for their existing team based in their brand new, state of the art offices

What will you be doing in your new role?
- Following set compliance and GDPR processes at all times
- Understanding customer & client queries and offering resolutions
- At times, escalating issues to other departments to determine the root cause
- Updating internal systems with real time information
- Preparing correspondence to customers and clients with updates on their accounts
- providing excellent customer service at all times.

Who are we looking for?
- Previous experience within Customer Service
- Experience within the Financial Services industry would be an advantage
- Good written and verbal communication skills
- The willingness to learn and develop on core skills
- Be motivated and resilient to go the extra mile



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