Customer Service
3 days ago
**Title: Airport Customer Service**
**Location: Leeds, UK**
**Work type: Part time (21hrs) & full time (37.5) roles available**
**Hours: flexible hours**
**Salary: 20,803.86 fulltime / £10401.93 part time**
Our client is one of the fastest growing regional airports in the UK, welcoming up to 4 million passengers through the doors every year. Our client offers the local community excellent career opportunities a flexible approach to employees and competitive salaries.
The Customer Service team are a hardworking, fast paced, dynamic group, responsible for creating an excellent first impression of all customer journeys and leave all our customers with 100% satisfaction.
The role specialises in transporting and moving people from all on site car parks, welcoming customers to the airport terminal, running car parking services including Viking off site facility & meet and greet service. We also deliver the Passenger with Reduced mobility (PRM) service. You will support all areas of the business, be trained to security standards to assist with passenger screening and safety and ensuring compliance of all arriving passengers.
**Key Responsibilities**:
- Provide positive and friendly Customer service to all customers
- To deliver the operational activities of Passengers with restricted mobility
- To project a positive and professional image of the operation to staff, customers & business partners alike.
- Customer service duties within Car Parks, terminal and Landside & Airside Bussing
- Managing customer flow
- Visible Vehicle security patrols & basic Security Duties
- To liaise and communicate with supervisor and team leader to ensure correct staffing level is being distributed to meet demand
- To ensure all equipment & vehicles are in proper working order.
- Perform a pre use equipment and vehicle check, report faults.
- To follow the training requirements to ensure you are able to take full responsibility for your areas of work, and are fully conversant with the Safe Systems of Work.
- Ensure you maintain a high standard following Uniform Wearing Instructions, also ensure PPE is worn and meets standard.
- To operate and monitor the Parking and PRM computer systems.
- To ensure that you keep a clear communication line to colleagues, managers, other business partners and customers.
- Applicants should be flexible and available for shift work, across a 24 hour period, on a roster pattern to suit the needs of the business.
**Essential Requirements**:
- Excellent customer service skills.
- Attention to detail and the ability to remain focused in a busy environment.
- Smart appearance
- Punctuality
- Excellent communication with Customers, Airlines, Handling Agents and business partners
- Full UK Driving License
**Job Types**: Full-time, Part-time, Permanent, Freelance
Part-time hours: 21-42 per week
**Salary**: £20,803.86 per year
**Benefits**:
- Flexible schedule
- On-site parking
Schedule:
- Monday to Friday
-
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