Customer Service

1 week ago


Leeds, United Kingdom Pacific Full time

Are you ready for a fresh start? Join our Customer Service team at Pacific We are currently seeking enthusiastic individuals for the following position:
**Customer Service Representative**

**Responsibilities**:

- Deliver outstanding customer service on behalf of clients via face to face channels
- Handle customer inquiries, complaints, and requests professionally and promptly
- Identify opportunities to upsell products and services to customers when appropriate
- Effectively communicate with customers, understanding their needs and providing tailored solutions
- Analyse customer interactions to enhance service quality and upsell where possible
- Perform accurate and efficient data entry tasks
- Maintain and update customer records as required

**Skills**:

- Excellent communication skills in English
- Active listening skills
- Ability to analyse customer needs and offer suitable products and services
- Relevant experience is advantageous

This is a fantastic opportunity for individuals passionate about delivering top-notch customer service. In addition to a positive work environment, we offer competitive pay and excellent prospects for career growth.

**Working Hours**:

- Full-time position Monday to Friday
- Part time 25 hours between Monday to Friday
- Each day includes a one-hour unpaid break

**Job Types**: Full-time, Part-time

Pay: From £22,000.00 per year

Expected hours: No less than 25 per week

**Benefits**:

- Company events
- Employee mentoring programme
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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