Central Control Capabilities

6 months ago

London, United Kingdom Citi Full time

The Central Monitoring & Testing Utility (CMTU) has been established by the Central Control Capabilities function within the Control organization. Its mandate is twofold: to assess adequacy and effectiveness of controls for the enterprise, and to execute Call Listening controls for U.S. Personal Banking (USPB).

The CMTU comprises of three functions: (1) Assessment & Monitoring, (2) Central Execution, and (3) Strategy, Governance & Automation. The Assessment & Monitoring function is structured to align to the front-line units with three Leads: (1) Lead for USPB, CGW, and Common, (2) Lead for Markets, Services, Banking / International, and Client, and (3) Lead for Global Functions - O&T, Finance, HR, COO, and ESPA.

The Lead for Markets, Services, Banking / International and Client (hereafter referred to as Lead) will partner with the relevant Global Assessment Unit (AU) Owners, Process Owners, and Control Heads to assess adequacy and effectiveness of their controls and to advise on remediation plans when said controls do not mitigate operational / compliance risks.

The Lead manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the core products & services, processes, and risks relevant to the front-line units in scope as well as deep expertise in the design and/or the assessment of controls. The role requires excellent communication skills and executive presence in order to influence a wide range of audiences, including senior leadership and external regulators. It involves the development and deployment of strategic plans, as well as continuous execution of critical activities and ongoing enhancements of effectiveness and efficiency.

The Lead has full accountability over multiple teams, including management of people, budget and planning; has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations. The primary responsibilities include:

- To assess whether a control is adequately designed to mitigate the corresponding risk as per its stated objective; if the design is deemed inadequate, to provide the Process / Global Assessment Unit (AU) Owner with guidance on the required enhancements.
- To design and to document through procedures the monitoring solution that is required to assess whether a control has been effectively executed as per its stated procedure; if the solution relies on an automated tool, to produce business requirements for development of the tool.
- To conduct user acceptance testing for the monitoring solution to ensure that it is fit for purpose and to secure approval from Process / Global AU Owner prior to deployment into production; to maintain the monitoring solution and to continue driving its enhancements / automation.
- To ensure execution of the monitoring solution per monitoring procedures by the M&T analysts in the Central Execution Unit; on an exceptional basis, to directly manage the execution of the monitoring solution through dedicated M&T analysts.
- When the M&T analyst identifies a potential control execution failure, to engage with Process / Global AU Owner and Control Head to confirm the exception (i.e., eliminate false positives) and to provide advice on the remediation plan.
- On regular basis, to review deficiencies identified through the design assessment and execution monitoring programs; discuss key observations (e.g., areas of structural concern, emerging risks) and automation plans with Process / Global AU Owner and Control Head.
- To lead a team of senior M&T professionals, managing their performance, driving their continued development, and ensuring that their core activities are executed in compliance with applicable policies and procedures.

**Qualifications**
- Demonstrable experience, including extensive managerial experience leading high-performing teams that operate across multiple functions and geographies.
- In-depth knowledge of products & services and processes in Markets, Services, Banking / International and Client, and corresponding operational & compliance risks.
- In-depth knowledge of the operational & compliance risk management framework (Manager’s Control Assessment) and experience in design and/or assessment of controls.
- Strong analytical skills; ability to ask insightful questions, break down challenges into workable components, and draw meaningful conclusions.
- Strategic thought leadership to develop and execute against a plan, effectively driving change across the organization.
- Track record of designing and executing processes with timeliness and quality; proficient in developing new ideas and ability to prioritize investments to improve processes.
- Consistently reads different situations accurately and takes appropriate action to secure the commitment of the stakeholders.

**Education**
- Bachelor's/University degree is required; Mast

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