Resource Controller

5 months ago


StokeonTrent, United Kingdom iWork Recruitment Limited Full time

Contract to start on 18-03-24 until 31-10-24 with a possible extension.

**Job Purpose**

Responsible for providing excellent customer service and ensuring that all jobs are processed accurately and within agreed timescales

**Key Duties / Responsibilities**

Distribute accurate data to the best placed operative to meet purpose.

Ensure accurate information is received from operatives (including sub-contractors) regarding requirement for additional trades / materials following repairs diagnosis.

Ensure accurate information is received from operatives upon job completion.

Ensure you meet expected performance requirements for taking incoming phone calls.

Ensure all of the above is placed on the IT system and the IT system remains fit for purpose.

Ensure all operatives are aware of any ‘system or Health and Safety flags’ and relevant Asbestos Information prior to accessing a property.

Build ongoing relationships with team members, operatives to create a positive working environment.

Act as a positive role model and be approachable to other team members.

Take responsibility for you own personal development by identifying and addressing your own training needs.

Implement and support any new practices which ensure the purpose of the service is met.

Demonstrate adaptability in meeting specific customer needs.

Act on any failure and waste within the system in accordance with the principles of work and feed this into any continual overall service improvement exercise.

Demonstrate a positive attitude to Health and Safety and follow the right procedures and practices in place from the start.

5246384-03-24

**Salary**: £9.21 per hour

Work Location: In person

Reference ID: 5246384-03-24


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