Controller - Nights

5 months ago


StokeonTrent, United Kingdom The Mansfield Group Full time

**About us**

We are professional, agile and professional.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Lively atmosphere
- Safe work environment

'''Overview'''

The Primary Purpose of this role is to deploy TMG resources to maximum effect ensuring a balance of Customer Service and Cost Effective use of resources. To achieve this the individual must have the ability to develop effective working relationships with a team of colleagues ensuring that the Business performance targets and objectives are met whilst delivering a high standard of service to our customers. It must be ensured we respond to customer needs, taking responsibility for resolution of customer enquiries.

'''Responsibilities'''
- Utilise TMG's dispatch software to aid Answering call’s quickly and in a professional manner
- Deploy TMG resources effectively, ensuring cost effective use of resources but maintaining the customer service level that is expected.
- Demonstrate effective communication with Service Delivery, Area Service, Regional and Operations managers.
- Assisting to Maintain SLA’s and Performance throughout the team.
- Hold excellent communication skills, and a ability to remain professional at peak times

This is an exciting opportunity for a talented individual to make a significant impact on our organization's success. We offer competitive salary and bonus packages. If you are a highly motivated professional with a passion for finance, we encourage you to apply.
- If you have the drive and experience to work a busy office based job and are looking to work in a supportive and welcoming environment, we will provide you with the tools and encouragement to help grow your skills and career within the Egertons Group and the wider organisation._

# PREVIOUS EXPERIENCE IN BEING A CONTROLLER IS REQUIRED ##
- **Keys Skills**_
- The ability to work at a fast pace and accurately record data_
- You must have good IT skills_
- Ability to work unsupervised and on own initiative_
- Experience working in busy fast paced control room environment_
- Thrives under pressure_
- Ability to Multi task complex queries with an attention to detail_
- Excellent geographical knowledge of the UK_
- Excellent communication skills_
- A good standard of literacy and numeracy_

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 12 hour shift
- Night shift
- Overtime

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Dispatching: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Stoke-on-Trent (required)

Work Location: In person


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