Telephone Software Support Advisor

2 weeks ago


Cannock, United Kingdom Tudor Employment Agency Full time

Division: Technical

Location: Cannock

**Salary**: £23k - 27k per year

Do you have a technical background? Read on

Tudor Employment are recruiting a Telephone Software Support Advisor for our client based in Cannock, WS11. The location is well serviced by public transport links from Walsall, Bloxwich and Birmingham.

You will join a well-established company that has sustained growth over 27 years as one of the leading software companies in the beauty, wellness, and training environment.

This is a permanent role.

Are you the right person for this role? Key attributes of the Telephone Software Support Advisor are:

- Solid IT/technical knowledge, preferably in SDQ though not essential
- Experience of high-volume query handling
- Demonstrate a brilliant troubleshooting ability
- A true passion for customer service

What will I be doing? Key duties of the Telephone Software Support Advisor will include:

- Build and maintain successful relationships with the client base
- Log notes of queries in an accurate manner
- Investigate and resolve basic software issues
- Provide telephone training to clients using remote access tools
- Identify priority issues and escalate to management
- Monitor support calls via the helpdesk to ensure a timely resolution
- Develop technical and investigative skills

What are the hours of work?

This is a full-time vacancy, working Monday-Friday 9:00AM-5:30PM with Saturdays on a rota basis.

What is the rate of pay?

The Telephone Software Support Advisor will be paid between £23,000 - £27,000 dependant on experience.

What employee benefits are on offer? The Telephone Software Support Advisor can expect the following perks:

- Excellent opportunities for progression and development
- Takeaway lunches
- Positive and friendly working environment
- Generous holiday entitlement
- Profit share bonus scheme
- Discounts including mobile phones, investments and wellbeing

How do I apply?

Alternatively, for more information please call 01922 725445 and speak to Naomi (extension 1013) or Jay (extension 1019).



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