Customer Service Advisor

2 weeks ago


Cannock, United Kingdom Blue Arrow Full time

**Customer Service Advisor x10**
**Kingswood, Cannock - WS11**
**£10.94 p/hr**
**Start Date: 21st August**
**End Date: 31st December**

My Client in Kingswood is looking for 10 Customer Service Advisors with Call Centre Experience to To respond professionally and eﬠciently to all customer enquiries.

**ROLES AND RESPONSIBILITIES**:

- Providing a professional and timely response to all customer enquiries ensuring an eﬠcient, effective and recorded log of communication history and resolutions.
- Communication via our omni-channel platforms with full adherence to set SLA's and department processes and procedures.
- Being the initial point of contact for all customer contacts to provide a resolution in line with the agreed KPI.
- Build strong relationships with internal and external customers across all business lines and functions.
- Being the initial point of contact for all customer complaints with the aim to provide a resolution in line with agreed KPI and are handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty.
- Commit to completing all training in line with set criteria and deadlines.
- Provide information on proof of collections, assist on invoice enquiries and any other general enquiries.
- Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre qualiﬠcation questionnaires.

**SKILLS AND EXPERIENCE NEEDED**:

- A commitment to providing a great customer experience.
- Excellent written & verbal communication
- GCSE (or equivalent) in Maths & English pass
- A commitment to providing a great customer experience.
- Excellent written & verbal communication
- Strong interpersonal skills
- Focused and self-motivated
- Patient and able to effectively handle conﬠict and provide empathy.

PLEASE APPLY ONLINE IF YOUR INTERESTED IN THIS ROLE.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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