Receptionist
2 weeks ago
Due to the nature of the position, we are looking for someone who has an excellent professional and engaging telephone manner. Confidence in dealing with a range of new clients is essential to be a success. Often acting as the first point of call within Portman, and with the role being fast-paced and responsive to inbound enquires, the Receptionist role is key in managing and maintaining an excellent client experience. An overview of the main duties has been provided below:
- Answer incoming calls and webchat messages, screening and directing to the Sales Team where appropriate;
- Contact leads, qualifying the opportunity and progressing along the right channels;
- Ensure our CRM is kept up-to-date alongside completing all related administration; and
- Support the Client Relations Team Manager with ad-hoc duties as and when required.
Please note, this role will be based 5 days a week at our Head Office in Brackmills.
**Skillset, Experience and Qualifications**:
- Previous professional Receptionist, Secretarial, Customer Service or Account Management experience is advantageous but not essential;
- Ability to quickly and confidently screen and progress calls and webchat enquiries through to appropriate Sales Team members;
- Ability to type and talk simultaneously;
- Positive and engaging telephone manner;
- Strong Microsoft Office skills with experience of using a CRM;
- Excellent written and oral communication skills;
- Ability to remain calm under pressure and meet deadlines;
- Strong organisational skills with a high attention to detail;
- Ability to prioritise and handle multiple tasks at any given time in a fast-paced environment;
- Pro-active and enthusiastic with a can do attitude;
- Good commercial acumen; and
- Ability to work on own initiative as well as being a team player.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Northampton: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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