Receptionist and Administrator
5 months ago
**Key Skills**
- Personable with a positive attitude
- Effective listening and communication skills
- Accurate and efficient with high attention to detail
- Good inter-personal skills
- Ability to multi-task and work under pressure
- Strong organisational skills to ensure delivery of deadlines
**RESPONSIBILITIES**
**General**
Responsible for the following:
- Accurate booking and recording of client appointments
- Requesting and accurately recording client contact details
- Daily/weekly cashing up
- Handling telephone bookings and enquiries following the salons telephone answering protocol
- Rebooking clients at the close of their appointment
- Filling empty space in the appointment book
- Maintaining and updating retail displays
- Processing deliveries
- Adhering to the salons customer service procedures
- Handling client complaints in accordance with the salon’s complaints procedure
- Provide a professional, warm and friendly ‘meet and greet’ service to clients
**Training**
- To attend salon training sessions when required
- To train appropriate staff in reception procedures and effective use of the computer system and telephone etiquette
- To proactively keep abreast of new products, services and promotions
- To keep up to date with Data Protection and Health and Safety requirements
**Service**
- To advise clients on all products and services available including associated pricing
- Ensuring comfort of client’s in reception - offering refreshments, magazines and update on waiting time
- To give price-lists, brochures, in-salon magazine and any appropriate promotional information to clients
- To deliver the highest standard of attentive service to all clients at all times
**Business Development**
- To increase new client attraction and re-books
- To maximise columns and fill empty space in the appointment book
- Daily responsibility for selling space in all columns
- To contact clients with notification of late availability appointments
- Daily responsibility for up-selling colour and treatments over the phone
- To maximise retail sales not closed by stylists and from walk-ins and meet personal monthly retail target
**Appearance**
- Ensure personal appearance reflects the salon brand is in keeping with the required standards of dress code, hair and make-up
- Ensure that salon cleanliness and hygiene is maintained in particular in reception
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**Job Type**: Part-time
**Salary**: £12.00 per hour
Work Location: In person
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