Service Advisor

3 months ago


Cambridge, United Kingdom Alfa Tail Lifts Full time

**About Us**

We have been established for over twenty five years and are experienced in the installation repair and maintenance of tail lifts both wheelchair and commercial, accessible conversions and other ancillary equipment such as steps, ramps, winches, heaters and cranes.

The core of our business is our fleet of fully equipped service vehicles operating 24 hours a day, every day of the year. We provide thorough statutory testing and certification including weight testing both on and or, as is most frequent, service at the customer’s premises.

**About the Role**:
This role comes with 25 days annual leave plus all bank Holidays.

**Requirements**:

- Working knowledge of Microsoft Office, Excel, Word and Outlook essential. PowerPoint desirable
- Excellent communication skills both written and verbal.
- Customer Service experience essential.
- Attention to detail - high accuracy level
- Deadline driven
- Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods
- Excellent organisation and administrative skills

**Duties and Responsibilities**:

- Deal with incoming calls from customers regarding breakdown and maintenance issues
- Forward plan work for engineers
- Maintain relationships between customers, engineers and the company
- Manage “live” jobs, dealing with any issues and concerns from the customer
- Ensure that work is completed on time and SLA’s are adhered to
- Produce reports and keep customer records up to date at all times
- Ensure opportunities for recommendations are maximised

**Person Specification**:

- Previous experience of planning and scheduling in a similar role is desirable but not essential
- Experience of liaising with engineers
- Tail lift and ancillary equipment knowledge desirable
- Excellent communication skills with a pleasant telephone manner
- Adopting a positive approach and a team player in a busy office
- A keen eye for detail
- Proactive in problem solving

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person


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