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Customer Service Advisor

4 months ago

Preston, United Kingdom Eric Wright Group Limited Full time

**Customer Service Advisor - Commercial**

We are looking to recruit a new team member to join our Facilities Management business based in Walton Summit near Bamber Bridge.

The role is crucial to our business performance so you will be a valued team member. You will play a key role in a small team, which not only supports our clients but the wider EWFM business also. Aligned to our ethos and values, you will be diligent and effective with strong customer relationship skills and have excellent attention to detail.

There is a genuine career path for those that want to progress. Our contract periods are in excess of 20 years and this allows the business to provide unparalleled job security.

Our culture is unique; the core of what we do is to deliver Social Value in the places where we work. EWFM is part of the Eric Wright Group which is 100% owned by the Eric Wright Charitable Trust. As a division of the Group our objective is clear, make profit for a purpose.

**In return, we offer**
- ** Competitive Salary £23,347**:

- ** Annual leave** starting at 26 Days + bank holidays rising with service
- ** Pension** — 6.5% employer contribution of your salary into your pension to help you save for the future
- ** Onsite Nursery** - Our Sceptre Nursery is discounted for our employees and based on site at Head office
- ** Onsite gym** - we have a gym on site at Head Office which is free to use
- ** Company Doctor** - for when you can’t get to see your own or if you have any health concerns
- ** Virtual GP** - 24/7 access for when you need to speak to a GP
- ** EAP - Employee Assistance Programme** through Health Assured, supporting you and your family with

***advice, guidance and counselling on a variety of areas such as health, fitness, home life, finances and more.
- ** Mental Health support - through the Thrive app**, approved by the NHS, provides tools, to tackle, prevent and

manage common stressors such as sleep, bereavement, work issues etc. Also provides relaxation, breathing

and meditation techniques and measures impact.
- ** Savings scheme** - Put aside an affordable amount for a rainy day in the future
- ** Recognition awards** - awards for long service and special birthdays
- ** A comprehensive health and wellbeing strategy**:

- ** A wide range of enhanced benefits to support your well-being and work-life balance**

The Eric Wright Group has a fantastic history. From our beginnings in construction to an award-winning group of companies, our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart.

**RESPECT | TRUST & INTEGRITY | QUALITY | TALENT | RELIABILITY**

**_ The Eric Wright Group is committed to safeguarding and promoting the welfare of its staff and clients and expects all staff to share this commitment. Successful applicants will be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible._