Referrals & Administration Team Leader

4 months ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.

UCLH has ambitious plans to develop its private patient services and improve processes to support patient care and increase income. This post is an exciting opportunity to join the Private Healthcare team, working alongside clinicians and patients to provide high quality care.

Reporting to the Assistant General Manager for Private Healthcare, the Referrals and Administration Team Leader will be responsible for facilitating and coordinating new patient enquiries, all whilst adhering to the highest standards of customer service. The post holder will be able to work autonomously and efficiently in order to achieve a premium service and provide a first-class level of care to all patients.

The post holder will lead a team acting as a comprehensive point of contact for the Private Healthcare Division at UCLH, ensuring all enquiries are answered professionally and within agreed KPI’s. They will act as a positive ambassador for the service, promoting and marketing the private service to patients and consultants. Data on the enquires will be collected, analysed and reported to the senior team by the post holder.

Alongside these duties, the post holder will act as administrative support to the senior management team. Duties will include minute taking for meetings and diary management.

To be successful in this role, you will need to demonstrate you have significant experience in providing excellent customer service to patients within a professional, can-do attitude. You will have excellent communication and organisational skills with the ability to negotiate and liaise effectively within clinical and non-clinical teams across the trust to ensure that the patient’s journey is seamless.

This is an exciting opportunity to join a growing team and have direct impact on patient care for patients. For the right person this is a role that is both demanding and challenging, but also highly rewarding, with the chance to develop your skills and career in a developing area of a high profile and successful NHS trust.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real ‘One Team’ ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

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