Caseworker

2 weeks ago


NewcastleunderLyme, United Kingdom Aaron Bell MP Full time

Key responsibilities include:

- Dealing with casework and policy queries from members of the public
- Drafting responses to constituents
- Liaising with various stakeholders (Local & National Government and other organisations) to assist in the resolution of constituent cases
- Attending surgeries and other meetings as appropriate
- Gathering relevant information to assist with resolving cases
- Logging cases; monitoring progress and ensuring all identified actions are taken
- Retaining records and information confidentially and in line with GDPR
- General administrative tasks - photocopying, filing, record-keeping and typing correspondence
- A positive and flexible approach to assisting members of the public
- Ability to manage a large and varied caseload, and carry out tasks quickly and efficiently
- Excellent attention to detail
- Strong IT skills, including Microsoft Office
- Previous experience in dealing with stakeholder or customer correspondence is highly desirable
- Strong organisational skills and the ability to manage your own workload

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO)page for further info. MPs generally pay staff in accordance with IPSA guidelines.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: £21,529.00-£26,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newcastle-under-Lyme, ST5 1RW: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 07/08/2023
Reference ID: CW/NUL


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