Cshr Casework Consultant

**Details**:
**Reference number**:

- 275704**Salary**:

- £34,173 - £39,777- National: £34,173 - £34,971, Inner London: £39,150 - £39,777**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - People, Capability and Place - DWP is looking to fill 3 roles in the CSHR Casework Team**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Blackpool, Leeds, London, Newcastle-upon-Tyne, SheffieldAbout the job

**Job summary**:
**Job description**:

- Delivering a customer-focused service by providing complete, accurate and timely professional expert HR advice, coaching and supporting managers at all levels
- Improving manager confidence and capability by coaching them through challenging workplace issues on an individual basis or delivering bespoke up-skilling events
- Supporting and handling Employment Tribunal claims, liaising with relevant internal and external stakeholders (e.g. Occupational Health, Government Legal department, investigators, mediators), attending Employment Tribunals where required

**Person specification**:
Key Criteria:

- Strong communication and interpersonal skills with the proven ability to get to the heart of serious and complex issues and simplify them, demonstrate judgement to make sound decisions about recommended options/course of action and tailoring communications appropriately.
- Ability to analyse and challenge complex information and identify the potential risks associated with different courses of action to ensure advice given is sound and in line with current practices - and do this at pace.
- Ability to build and maintain effective trust based working relationships with a range of diverse and demanding internal and external stakeholders to support the delivery of effective business outcomes whilst giving full consideration to opposing views.
- Ability to work to competing deadlines, producing accurate well-thought-out communications which are adapted to suit customer needs and provide the relevant information clearly and concisely.
- Effectively manage and prioritise high caseload to meet demanding timescales.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Written sift, followed by a Video Interview (MS Teams).

Sift and interview dates to be confirmed.

**Written **Sift**

The written sift will be conducted using evidence from your responses to the following key questions:
**Q1. How have you used guidance and processes to influence high quality decisions? (Lead Question)**

**Q2. How does your experience to date demonstrate your ability to communicate and challenge effectively?**

**Q3. How does your experience to date demonstrate your ability to adapt to change at pace.**

Please answer each of these three questions, using no more than 250-words in response to each individual question.

When considering your responses, it may help to use the WHO or STAR model to explain: What the task/ work was, How you approached the task/work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? What were the Tasks? What Action did you take? What were the Results of your actions?

**The interview**

This will consist of MS Teams which should take approximately between 30 - 40 minutes.

**Blended Interview**

At the interview you will be asked a mixture of Behaviour and Strength questions. You will be provided with the behaviour questions a minimum of 3 working days before the interview. A blended interview aims to be more of a conversation at interview offering a more inclusive approach.

An example of a Behavioural question would be; Tell me about a time when you’ve had to deal with a difficult customer. It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain: What was the task, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation? That were the Tasks? What Action did you take? What were the Results of your actions? Examples of Strength based questions include: What motivates you? What do you like doing? What makes this enjoyable? Can you think of one small manageable step that would improve x for you? It is difficult to