Apprenticeship - Customer Service Specialist
3 months ago
Bringing that feel-good energy.
We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.
We're looking for people who want to create a sustainable future and provide exceptional service for our customers. Who want to combine academic learning with practical skill-building in the workplace. Our Customer Service Specialist apprenticeship is open to everyone so whether you’re looking to kickstart your career, looking for a change of direction or wanting to get back into work it’s a great way to learn while you earn.
What the Apprenticeship involves
It’s a Level 3, fully funded, Customer Service Apprenticeship lasting 18 months, with a mixture of classroom, virtual and self-directed learning. We’ll equip you with lots of knowledge to deal with different customer queries, and you’ll develop those all-important interpersonal and communication skills to achieve a positive customer outcome.
You’ll develop a customer-centric approach in all of your processes, influence positive change in processes and overall customer service within the E.ON NEXT, as well as developing a deep insight into customers’ needs and wants
What your day to day will be like
You'll be at the heart of our business. Speaking directly with our customers, taking full ownership and accountability and spreading that feel-good energy. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
You’ll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don’t worry - we face challenges together, we support one another through every problem.
There are a couple of areas we’re recruiting in and during the recruitment process we will ask you for your preference
Customer Service- As an Energy Specialist you’ll be part of our customer operations and have the most important job - wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey. Sometimes these can be challenging so you’ll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions. You’ll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don’t worry - we face challenges together, we support one another through every problem.Industry Performance- A fast-paced environment that works with the wider energy industry as well as our customers to ensure accurate bills are sent in a timely manner.- You’ll be well suited to this role if you love getting into the details and solving puzzles with a creative mind and not being afraid to think outside the box.
Our flexible hybrid working approach means we split our working week between home and our Nottingham hub, typically 2-3 days a week in the hub. We call them hubs instead of
_offices _- at E.ON Next we’re a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas.
Who are looking for:
- We’re looking for individuals who are totally into continuous learning, The energy industry is complex, there's no denying it so there is lots to learn but we'll make sure the support is there from your leader, your family our dedicated apprentice team- You'll be a go getter Be prepared to figure some stuff out on your own. We want to give you autonomy so you can make your own decisions- You'll be great with people. Empathy is key with a good listening ear. You'll have great conversations with our customers to ensure that exceptional service- Your Team is everything. We call them families, so helping and support each other build knowledge and solve problems is what we're all about- You’ll be excited to solve complex problems, collect payment, reduce debt, and along the way see if we can do things differently so we’re continuously imnproving
What you’ll receive from us- 26 days holiday plus bank holidays AND a guarantee of your birthday off- Access to a variety of market leading flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers, health and wellbeing options, plus many more- A generous pension scheme- Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.- Weekly socials where we get together as a family to wind down- Trus
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