IT Apprenticeship

An amazing opportunity has become available within a leading IT managed services provider that specialises in delivering innovative solutions to help organisations optimise infrastructure. With a strong commitment to excellence and a focus on customer satisfaction, they pride themselves on creating a dynamic and inclusive workplace. As they continue to grow, they are seeking passionate individuals to join their team and embark on a rewarding journey in the world of IT.

This apprenticeship is designed to provide hands-on experience and training in various aspects of IT support and infrastructure management. You will have the chance to work alongside experienced professionals, gain industry-recognised certifications, and contribute to real-world projects.

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Monitoring and managing the unassigned workload with the Service Desk
- Providing exceptional customer service and managing customer experience throughout incident and request lifecycle.
- Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.
- Working on specific IT projects for customers as directed by the Management team. EG assisting with customer projects, Involvement in larger projects,
- Maintaining and updating the Service Desk knowledgebase

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Monday - Friday 8:30 AM - 5:00 PM
- £16,000 Per annum
- Access to online learning platforms, to help further develop your skillsets
- Healthcare cash plan
- Casual dress policy
- 25 Days annual leave plus public/bank holidays
- Purchase and sale of annual leave scheme
- Referral bonus scheme of £1000 when your successfully refer a friend to a permanent role

**Desired Qualities, Skills and Knowledge**:

- Basic understanding of IT Services with a desire to learn
- Ability to form good working relationships with others
- Attention to detail, organisation and prioritisation
- Methodical and thorough approach to work, remaining calm under pressure
- Good face-to-face, telephone and written communication skills
- Shows initiative and a desire to grow
- GCSE grade 5 in Maths and 5 in English

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Nottingham

Postcode
- NG1 1LS

Programme
- ICT Support Technician - Level 3

Salary
- £16,000.00

Reference
- J-010224