Customer Support
3 days ago
**Position Summary**
**Duties will be**:
- Providing customer ETA on orders and strong communication with customers.
- Entering/approving/shipping sales orders within our CRM as well as prospect clients’ details onto the in-house database
- Sending software and confirmations to customers
- Dealing with Demo Kit requests and orders
- Liaising with stock controller for stock queries/back orders
- Taking part in product training and keeping up to date with new products
- Order Processing and ensuring orders are correct prior to shipment.
**Skills and experience**:
- Customer focused
- Strong communication skills with multiple internal departments
- Excellent accuracy and attention to detail
- Ability to listen and articulate effectively
- Experience and understanding of Microsoft Office
- To gradually learn and amass knowledge and detailed understanding of Sales
- Must be a problem solver and able to work under own initiative.
- Able to converse with all customers and the people throughout the organisation at all levels
- Have a flexible working attitude including travel when and where necessary if required.
- To be able to run standard reports as and when required.
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