Assistant Pathway Coordinator
5 months ago
We have an exciting opportunity to join our administrative team within the Cancer Directorate. You will need to be a good team player, highly organised and possess good interpersonal and communication skills.
Responsibilities include making appointments, dealing with queries from patients and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given with a dedicated team trainer and mentor. Once in the role we will give you every available opportunity to develop a wide range of skills that will equip you well if you wish to progress within the NHS and pursue future leadership and management roles.
- Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
- Flexible working (standard hours of work between 8.00 - 6.00 Mon - Fri no weekend or bank holiday working required)
- Working from Home options (on a rota basis, once fully trained)
- Modern working environment
- NHS discounts across varied businesses
- Continued professional development opportunities
In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service with a desire to make a patient’s care experience the best it can possibly be.
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder is required to assist in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through supporting the Pathway Coordinator in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for a speciality, in accordance with the Elective Access Policy, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
**RESPONSIBILITIES**:
1. Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service
1. Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services
1. Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.
1. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.
1. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.
1. Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients and ensuring that all relevant information is available on the appropriate software prior to appointments. This may include providing reports, as and when necessary.
1. Ensuring prompt location of paper records where required to enable the clinician to respond to correspondence/telephone calls received.
1. Liaising with other departments as required.
1. Liaising with specialty coordinators and team leader over any potential delays relating to issues with clinic letter turn around.
1. Working independently making decisions within own role with minimum supervision
1. Deputising for the Speciality Coordinator in their absence for annual leave and sickness.
1. Complying with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidentia
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