Registration Authority Agent

6 months ago

London, United Kingdom Whittington Health NHS Trust Full time

An exciting opportunity has arisen within IM&T, and be a part of our Registration authority team. The service provides Smart card registrations and management services across the organisation including acute and community.

They will be required to arrange appointments for members of staff to have new and replacement smart cards provided and diagnose smart card issues and renew expired certificates.

For any informal discussions or visits please contact Charlie Cave on 02072883125

Provide an excellent quality of customer service to healthcare staff requiring Registration Authority services, ensuring that the applicant and senior management Sponsor are satisfied with the outcome, at the same time taking full responsibility for keeping to the Registration Authority rules and procedures.

Ensure that registration appointments are completed successfully or are suspended with negotiated actions agreed for the applicant to provide the required documents or are aborted with clear reasons explained to the applicant and Sponsor.

Ensure Registration visits and appointments are planned, negotiating and if necessary, rescheduling with staff and Sponsor managers, to make effective use of work time to meet the requirements of the overall service rota provided by the Registration Authority.

Ensure all Registration activity is in accordance with Information Governance policy, Data Protection Act, and Caldicott requirements.

Ensure all Registration activity is in accordance with Registration Authority security processes, policy and rules, and where applicants have difficulty with their proof of identity, help them by negotiating to find acceptable proofs of identity within the regulations.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Provide an excellent quality of customer service to healthcare staff requiring Registration Authority services, ensuring that the applicant and senior management Sponsor are satisfied with the outcome, at the same time taking full responsibility for keeping to the Registration Authority rules and procedures.

Ensure that registration appointments are completed successfully or are suspended with negotiated actions agreed for the applicant to provide the required documents or are aborted with clear reasons explained to the applicant and Sponsor.

Ensure Registration visits and appointments are planned, negotiating and if necessary, rescheduling with staff and Sponsor managers, to make effective use of work time to meet the requirements of the overall service rota provided by the Registration Authority.

Ensure all Registration activity is in accordance with Registration Authority security processes, policy and rules, and where applicants have difficulty with their proof of identity, help them by negotiating to find acceptable proofs of identity within the regulations.

Make accurate computer records of registrations, including making photo images for identification purposes to Registration Authority standards.

Maintain tidy, accurate and auditable document records of Smartcards issued and revoked, and ensure cards are issued to the correct member of staff.

Train users to self manage their own smart card (for example unlocking and renewing their certificates)

Ensure users have only one NHS CRS Smartcard issued to them showing their user’s Unique Identifier (UUID) and photograph, and that users are aware of their responsibilities relating to Information Governance and Smartcard use.

Provide a helpdesk and response service to resolve users’ Smartcard problems and emergency situations by telephone or personal visit.

Promote awareness of the correct use of Smart cards, PIN numbers and “shared secrets”.

Ensure all Registration activity is in accordance with Information Governance policy, Data Protection Act, and Caldicott requirements.

Report and assist investigation of any data security infringements or incidents.

Report works progress and problems, and carry out general administrative duties as required by the Registration Authority Manager

To attend meetings and contribute to project teams as required to deliver effective and efficient Registration services.

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