Greenwich Camhs Team Administrator

2 weeks ago

London, United Kingdom Oxleas NHS Foundation Trust Full time

An exciting opportunity has arisen for two team administrators to work within the Greenwich CAMHS Team.

**There are two vacancies**:
- 1 x Permanent

1 x Fixed Term Contract (12 month post).

**The post holder will have the following experience**:
- To support staff within the multi-disciplinary team, by providing efficient and effective secretarial and administrative duties.

To ensure agreed processes and procedures are in place locally to support the team/service delivery in line with Trust policies and local guidelines.

Will be required to support the reception function to maintain a smooth running of Services.

Will work closely with other admin colleagues to enable team working and effective cover arrangements.

To be responsible for inputting data onto RIO as required.

Works on own initiative with mínimal supervision, with ability to ask for help when required.

Manages and is able to prioritise workload.

Responsible for liaising with staff within the team

Ensures that the members in the team are briefed in a timely manner, of any changes to systems and/or processes g. to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated.

Be actively maintaining data quality within RIO, including opening and closing of referral.

Daily use of computer for inputting data and typing of documents.

To service a variety of meetings as required which will require organisation and sometimes minute taking.

As the first point of contact to the team, post-holder must have experience and ability to relate to patients in a calm manner when they contact the team via telephone and recognise when to escalate queries for appropriate response.

Some of the work that the post-holder may have to deal with could be of a private and confidential nature and therefore discretion is an essential skill that is required.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind

We’re Fair

We Listen

We Care

Ensures that post/mail is promptly collected, sorted and scanned into RIO accordingly; act on own initiative, where appropriate, in response to incoming mail.

Accurately gathers information, inputs and updates RIO data for audit returns manually or electronically

Responsible for ordering stationery, medical supplies for the team and liaising with the relevant suppliers.

Responsible for booking future appointments where necessary and highlighting any problems g. passing on information regarding changes to appointments and DNAs and any specific questions raised by patients etc.

Post-holder will be required to interact with different stakeholders, liaise with patients on a daily basis, schedule appointments and organise changes to appointment.

Contributes ideas to improve efficiency and effectiveness of administrative processes across.

Duties will require period of concentration in terms of active listening and identifying and solving problems on regular basis

Frequent interruptions during work such as, phone calls and responding to queries from colleagues

This is at times an extremely challenging and busy team where the post-holder will be required to be both flexible and adaptable and able to work under pressure occasionally.

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