Camhs SPA Administrator

1 month ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

CNWL's Single Point of Access (SPA) and Gateway provides centralised 24/7/365 access to information, advice, and triage of referrals into CNWL’s adult mental health services within NWL.

Patients have access to the SPA via one phone number. GPs and other potential referrers are able to contact a team of clinical staff (including a Psychiatrist) to discuss potential referrals.

The SPA will manage referrals, deal with queries, undertake clinical telephone triage, give advice, and signpost patients where appropriate.

The SPA team is located in a Central London location, with excellent transport links.

There is a potential opportunity within this role for flexible working and a shared working pattern with community teams.

To find out more about working in CAMHSCLICK HEREfor our video

An exciting opportunity has arisen to work in our dynamic CNWL mental health CAMHS Single Point of Access Service.

Do you have experience of working in a mental health environment? Supporting people in crisis or patients on the telephone?

Do you care passionately about making sure that patients and carers get the right service?

Are you an excellent communicator, with fantastic telephone and customer service skills?

Are you a team player who thrives on challenge and thinking on their feet?

Based in a convenient central London location near Victoria; the SPA provides a telephone triage, signposting, advice and support 24-hours a day, seven days per week, 365 days a year for patients, carers, GPs and other referrers. We are a multi-disciplinary telephone service, and a single point of access into secondary adult mental health services in the North West London boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster.

All staff will receive supervision, support and training.

If you have any questions or wish to discuss the role in more detail please contact

**CAMHS SPA Team Manager**:
Details below

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patients own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee were hoping to find our future leaders and well support our staff by providing opportunities to develop your career. With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more whatever stage of your career you're at, there's always a place for you at CNWL.

Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:

- Monthly supervision
- Annual personal development plans/appraisals
- Access to exciting internal and external training opportunities.

Excellent progression through various career pathway opportunities.

Excellent staff benefits, our benefit packages are amongst the best in London and include:

- Childcare vouchers
- Health and wellbeing services
- Season ticket loans
- Cycle to work scheme
- Relocation package

The CAMHS SPA Team Administrator will provide administrative support to the CAMHS SPA, which is the central referral point into CAMHS services and the 24 hour single point of access for young people and their family in mental health crisis.

They will work within service level standards to deliver an efficient and effective service; dealing with telephone enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations. They will provide non-clinical information and advice to patients and relatives within the boundaries of the role, and take messages, respond to and pass information on in an appropriate manner; escalating issues to more senior staff appropriately.

They will manage referrals into the service, and co-ordinate and provide administrative support in relation these. They will ensure that all referrals in the CAMHs SPA inbox are managed and dealt with appropriately and promptly, all relevant information is entered onto SystmOne and referrals on SystmOne are managed are per agreed processes and guidance.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

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