Camhs Team Administrator

2 months ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

The CAMHS Under 5s Administrator will provide administrative support to the Under 5s CAMHS local service. They will work within service level standards to deliver an efficient and effective service; dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisations, including the local Children’s Centres.

The CAMHS Under 5s Administrator will provide non-clinical information and advice to patients and relatives within the boundaries of the role. Also, taking accurate messages, responding appropriately and passing information on in the appropriate manner; escalating issues to clinical staff appropriately.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

To find out more about working in CAMHS pleaseClick herefor one of our CAMHS Video.
- Create and update patient electronic records and other relevant documentation.
- Schedule appointments as necessary, ensuring patients are notified of any changes to appointments.
- Complete relevant typing, photocopying, scanning, faxing, filing and maintenance of up-to date IT systems.
- Record all system information accurately, updating call information, registering call backs from patients, and bringing all new information to the relevant line manager’s attention.
- Provide monthly statistics on throughput to team manager as requested.

Support the CAMHS team with general administrative duties, sending appointments, data quality and capture using appropriate systems, audio typing, filing, taking messages, dealing with queries over the telephone and face to face, photocopying.
- Provide cover as and when necessary.
- Any other administrative duties to support the team as and when required by team manager.

Central and North West London NHS Trust expects all Band 4administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.

We expect you to showCOMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.

We expect you toRESPECTeveryone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.

We expect you toEMPOWERothers and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work inPARTNERSHIPand behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.
- To act as a first point of contact for service users and parents, recording on relevant Trust clinical systems the patient details, reason for call and next appropriate action
- To work positively with colleagues to maintain effective relationships.
- To effectively manage callers expectations whilst providing correct and accurate information at all times.
- To use a variety of verbal and non-verbal communication skills to ensure that the caller understands the relevant information given. This includes callers of a non-English speaking background (who may require an interpreter), those with a hearing impairment, with altered emotional states, with cognitive learning and / or a behavioural disability or communication deficits.
- To record all data accurately in the patients’ electronic records.
- To ensure that patients’ notes are treated confidentially and are correctly maintained following Caldicott guidelines and that documentation contained therein is correct, of a high quality of standard and is maintained at all times.
- To undertake relevant administration duties associated with referrals and bookings management as required and when necessary.
- To liaise with relevant service regarding bookings and referrals within appropriate timescales.

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