Camhs Team Administrator

3 weeks ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

Central and North West London NHS Foundation Trust is one of the largest specialist Mental Health Trusts in England, providing a wide range of mental health and substance misuse services for a population of 1.7 million people across eight London Boroughs. We are a University Teaching Trust with a consistent record of financial stability and an annual turnover of 180 million with a workforce of over 3000 staff.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

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Operate and manage the Single Point of Access administration systems including e-roster

Maintain a diary of appointments / information for teams manually / electronically

Arrange meetings, book rooms and equipment, organise refreshments where appropriate and respond to changes of circumstances in a timely manner

Have sufficient knowledge of patients and professionals requirements to ensure the efficient running of the service

Establish and maintain a well-organized and effective administrative service able to meet the needs of the service users and staff

Monitor demand against capacity and escalate to clinical staff where issues arise against agreed protocols.

To work positively with colleagues to maintain effective relationships.

To act as a first point of contact for service users, recording on relevant Trust clinical systems the patient details, reason for call and next appropriate action.

To effectively manage callers expectations whilst providing correct and accurate information at all times.

To use a variety of verbal and non verbal communication skills to ensure that the caller understands the relevant information given. This includes callers of a non-English speaking background (who may require an interpreter), those with a hearing impairment, with altered emotional states, with cognitive learning and / or a behavioural disability or communication deficits.

To record all data accurately in the patients’ electronic records.

To ensure that patients’ notes are treated confidentially and are correctly maintained following Caldicott guidelines and that documentation contained therein is correct, of a high quality of standard and is maintained at all times.

To undertake relevant administration duties associated with referrals and bookings management as required and when necessary.

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