Rate Unit Type: Dailydivision: Capita

2 months ago

Glasgow, United Kingdom Capita Full time

We have an exciting opportunity for a Claims Assessor to join us for a 6 month contract

Here at Capita we provide Claim Assessment Services for several well-known insurers. Quite simply we love what we do and if you are a Claims Assessor with a passion for pro-active claims management and a real desire to support vulnerable customers, to makea difference when they need it most, we would love to hear from you.

Specifically, this role will be working on Life / Medical Claims, including Critical Illness and Terminal Illness insurance products, with scope to expand this to other life insurance product areas in the future.

**Capita is an equal opportunity and disability confident employer.**

**What will you deliver?**
Provide high quality claims assessment, proactively identifying and obtaining all information necessary to validate each claim and setting clear management plans.
Investigate claims for Terminal / Critical Illness benefits and other products that may be specific to a client account.
Deliver an accurate, efficient and high-quality service in line with the Capita Life and Pensions service level agreements.
Provide thorough and robust justifications of decisions and liaise appropriately with colleagues, reassurers and clients to ensure a fair and correct outcome.
Build and maintain strong relationships with all customers, colleagues, reassurers, client company contacts and third parties such as Chief Medical Officers.
Offer professional and empathetic communication to our claimants throughout the assessment journey. Communication throughout the process is regular, timely and clearly documented to manage the claimant’s expectations, adhering to treating customersfairly.
To support our pro-active approach to claim management by use of the telephone wherever appropriate to establish the circumstances of a claim, clarify information, triage and manage the expectations of the claimant.

**What can we offer you?**

In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:

Salary negotiable dependent on experience.
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

**What are we looking for?**
We are ideally looking for strong previous experience dealing with Life / Critical Illness / Medical insurance claims.
We will also consider individuals who have significant experience in the medical assessment field, who are looking for a change of industry.
Excellent communication skills with a proven record of successful case management over the telephone.
Current knowledge of the protection market.
Ability to interpret and Claim Philosophies.
Sound commercial awareness.
Strong decision making and innovative problem-solving skills.

  • Logistics and Purchasing Co-ordinator

    3 weeks ago

    Glasgow, United Kingdom Capita Full time

    Default for employees with IT related job roles **Job title**: Logistics and Purchasing Co-ordinator The Logistics and Purchasing Co-ordinator, reporting to the GB Warehouse team leader the successful applicant will join a busy department based at our warehouse in Scotland, duties will include but are not limited to; **What you will be doing**: - To...

  • Home Based Transport for London Customer Service

    1 month ago

    Glasgow, United Kingdom Capita Full time

    **Salary**: £22,672 per year Role: Transport for London Customer Service Advisor Location: Homebased Hours: Full-Time - 40 hours per week. Shift pattern: working shifts between the hours of 8am to 8pm Monday to Friday. Start date: June 2023 Contract: Permanent Wide range of discounts on retail, health & wellbeing, travel, technology and much...

  • Network Operations Centre Shift Lead

    3 days ago

    Glasgow, United Kingdom Capita Full time

    **Job title**: Network Operations Centre Shift Lead **Key Responsibilities**: - Process leadership to support 24/7 shift team - Support the successful resolution of service incidents, advising team members where required to improve process/knowledge - Responsible for ensuring appropriate NOC resources and escalations are in place for live Major Incidents -...

  • Customer Service Advisor

    2 months ago

    Glasgow, United Kingdom Capita Full time

    Do you want to build your Customer Service career and join a great team based in the best location Glasgow has to offer? This role offers a fantastic shift, Monday - Friday 9am to 5:30pm, no evenings or weekends and a competitive salary of £20,663 plus an in-office bonus of £1,000 paid within your first 6 months. Sounds great? If the answer is yes, then...

  • Network Operations Centre Shift Lead

    4 weeks ago

    Glasgow, United Kingdom Capita Full time

    The Capita Network Operations Centre (NOC), based in Tannochside is looking for an experienced Team Leader to support an existing 24/7 Network Service Desk team. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Capita Network Services policies, procedures and best...

  • Customer Service Advisor

    2 months ago

    Glasgow, United Kingdom Capita Full time

    Do you want to build your Customer Service career and join a great team based in the best location Glasgow has to offer? This role offers a fantastic shift, Monday - Friday 9am to 5:30pm, no evenings or weekends and a competitive salary of £20,663 plus an in-office bonus of £1,000 paid within your first 6 months. Sounds great? If the answer is yes, then...

  • Network Operations Centre Shift Lead

    1 week ago

    Glasgow, United Kingdom Capita Full time

    The Capita Network Operations Centre (NOC), based in Tannochside is looking for an experienced Team Leader to support an existing 24/7 Network Service Desk team. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Capita Network Services policies, procedures and best...

  • Customer Service Advisor

    3 days ago

    Glasgow, United Kingdom Capita Full time

    Do you want to build your Customer Service career and join a great team based in the best location Glasgow has to offer? This role offers a fantastic shift, Monday - Friday 9am to 5:30pm, no evenings or weekends and a competitive salary of £20,663 plus an in-office bonus of £1,000 paid within your first 6 months. Sounds great? If the answer is yes, then...

  • Recruiter - Glasgow

    2 days ago

    Glasgow, United Kingdom Capita Full time

    This role is on a Fixed Term basis until Feb 2024 covering maternity leave **Job title**: Recruiter - Glasgow **What you’ll be doing**: - Working with educational providers to promote awareness of careers within the Army - Managing relationships with a variety of internal and external stakeholders **What we’re looking for**: - IT Literate using...

  • Gas Inspector

    6 days ago

    Glasgow, United Kingdom Capita Full time

    We're currently looking for an Inspector to join the team covering the Glasgow and surrounding area of Scotland. Gas Inspectors are responsible for inspecting, reporting and feeding back on the gas safety standards of the registered businesses in their geographical areas. The successful individual will be allocated a portfolio of registered businesses and...

  • 24/7 Noc Shift Lead

    2 weeks ago

    Glasgow, United Kingdom Capita Full time

    **Job title**: 24/7 NOC Shift Lead **About the role**: **This is a predominantly night shift role with hours of work being 7pm-7am however there will be a requirement to cover the day shift team working hours 7am-7pm every few weeks.** **What you’ll be doing**: - Be the first point of escalation for customer generated calls - Log faults and service...

  • Customer Service Assistant

    3 weeks ago

    Glasgow, United Kingdom Capita Full time

    Supports customer service activities and initiatives for a limited number of products, services or clients. **Job title**: Customer Service Assistant **Location: Training office based for 1 to 3 weeks, then both home working and office working options are available. Office is located at SkyPark Finnieston Square Glasgow.** **Salary: £20,663** **Contract...

  • Total Service Advisor

    1 week ago

    Glasgow, United Kingdom Capita Full time

    Performs customer service activities and initiatives for limited number of products or clients. **Job title**: Total Service Advisor **Location**: Training office based for 6 weeks, then both home working and office working options available. Office is located at SkyPark Finnieston Square. **Salary**: £24,000 Contract Type**:The role will be offered as...

  • Network Operations Centre Shift Lead

    2 weeks ago

    Glasgow, United Kingdom Capita Full time

    Description : The Capita Network Operations Centre (NOC), based in Tannochside is looking for an experienced Team Leader to support an existing 24/7 Network Service Desk team. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Capita Network Services policies, procedures...

  • Network Operations Centre Shift Lead

    4 weeks ago

    Glasgow, United Kingdom Capita Full time

    Description : The Capita Network Operations Centre (NOC), based in Tannochside is looking for an experienced Team Leader to support an existing 24/7 Network Service Desk team. The ideal candidate will be experienced in leading a team of technical staff, focusing on client satisfaction whilst complying with Capita Network Services policies, procedures...

  • Field Monitoring Officer Scotland

    2 months ago

    Glasgow, United Kingdom Capita Full time

    Support safer communities as a field monitoring officer: You’ll receive three weeks of ICT training at the start and work with a training officer on the road until you’re comfortable with the role. And with support from your manager, you’ll have the chance to grow your skills and progress your career, whether that’s into a management role or within...

  • Total Service Advisor

    3 weeks ago

    Glasgow, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Total Service Advisor **Location: SkyPark Finnieston Square, Glasgow. Hybrid working contract. Training...

  • Total Service Adviser

    3 days ago

    Glasgow, United Kingdom Capita Full time

    Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. **Job title**: Total Service Adviser **Start date: 23rd October 2023** **Location: Hybrid Training office based, then...

  • Total Service Advisor

    3 weeks ago

    Glasgow, United Kingdom Capita Full time

    Description : Location: SkyPark Finnieston Square, Glasgow. Hybrid working contract. Training office based, then both home working and office working options available. Salary: £24,044.80 Working Hours: 40 Hours a week Monday - Friday 8am - 6pm. Contract Type: Permanent contract. We are seeking full-time permanent Customer Service...

  • Customer Service Administrator

    2 weeks ago

    Glasgow, United Kingdom Capita Full time

    Customer Service Administrator working within life and pensions area.Job title:Customer Service AdministratorJob Description:Location: Office is located at SkyPark Finnieston Square Glasgow.Salary: £24,044.80Contract Type: 12 month FTC. Hybrid working contract. Training is office based then hybrid working pattern of both office and home working will...