Customer Service Assistant

3 weeks ago

Glasgow, United Kingdom Capita Full time

Supports customer service activities and initiatives for a limited number of products, services or clients.

**Job title**:
Customer Service Assistant

**Location: Training office based for 1 to 3 weeks, then both home working and office working options are available. Office is located at SkyPark Finnieston Square Glasgow.**

**Salary: £20,663**

**Contract Type: 12-month FTC with a view to being offered a permeant contract upon successful probation.**

**Hours: 40 Hours a week Monday - Friday 8am - 6pm. No weekend hours.**

We are seeking full-time Customer Service Administrators to be part of our vibrant team. Your day-to-day tasks will involve processing life and pension documents on to our in-house system. There will be a variety of administration tasks to complete throughout the day which will range from updating customer records, issuing letters to customers, and looking into customer files for any discrepancies. You may need to contact a customer for additional information to complete the task required.

This is great opportunity for those looking for an administration role with a customer service background and those already who have administration experience looking to gain more experience within a life and pensions environment.

**What you will do**:

- Ensure customer records are accurately maintained
- Communicate effectively both verbally and in writing
- Achieve targets to maintain productivity, quality, and contractual service level agreements
- Manage own workload effectively and prioritise accordingly to meet targets
- Accurately complete any quality/productivity documentation required

**What we are looking for**:

- Previous experience in a customer service role
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload
- Someone who is punctual and reliable

**Notes**

**What’s in it for you?**
- A competitive basic salary of **£20,663**:

- 23 days holiday **(rising to 27) **with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services

**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Glasgow
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Fixed Term (Fixed Term)

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