Head of Delegated Authority Coe

5 months ago

Croydon, United Kingdom Zurich Insurance Full time

**Location: Croydon or London, Hybrid**

**“What’s it all about?”**

As the Head of the Delegated Authority Centre of Excellence, you will be responsible for ensuring that we have the right people in the right positions at the right time to provide exceptional solutions for our customers.

Working closely with the wider Retail Leadership Team, you will collaborate with various departments to drive profitable growth and manage key scheme relationships. By leading operational discipline and promoting collaborative working, you will help us not only meet our plans but also establish an outstanding reputation in the marketplace. Additionally, you will embed a Service Excellence culture, utilising operational insights and data to enhance our service proposition to customers.

Capacity planning will be crucial in this role, as you strategise on how to best utilise our workforce and develop their skillsets through coaching and support. By working closely with Underwriting and Portfolio colleagues, you will oversee the delivery of our financial plan and ensure that we meet our financial and performance metrics. As a key influencer, you will bring together different stakeholders to achieve consensus and optimise opportunities for growth. Furthermore, you will play a vital role in embedding a Consumer Duty culture for Co manufactured arrangements and overseeing the deployment of regulatory changes for the COE portfolio.

Your natural curiosity will drive you to continuously improve our efficiency and effectiveness, focusing on simplifying processes and improving responsiveness for our partners and customers. By prioritising digital solutions and data-driven decision-making, you will enhance our operational effectiveness in the back-office process and control landscape.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

**“So what makes me a good fit for the role and what will I need?”**
- We are looking for a collaborative leader who can enhance our DA Schemes Service proposition. You will lead the way in service and operational improvements by effectively managing change, negotiating, and influencing. Your ability to get the best out of people will help us achieve our retail strategy and reach our common goal.
- Working with Portfolio Underwriting & Sales teams you will deliver profit from our schemes portfolio and ensure corrective actions are taken to address performance to deliver our plan.
- You will be comfortable in a fluid technical environment and provide support and coaching to your team to ensure their success.
- As a confident communicator, you will not hesitate to challenge the status quo. Stakeholder management is a key aspect of this role, as you will be required to liaise with a wide network of stakeholders both internally and externally.

**Who we are**:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

**Our Culture**:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’

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