Pcs Processing and Customer Advisor

2 months ago

Wakefield, United Kingdom NHS Business Services Authority Full time

If you are self-motivated, enjoy working in a processing and customer focused environment and can manage a diverse workload, we have the opportunity for you.

Working as part of Prescription Services, we have several vacancies for our Processing and Customer Advisor role. This is a unique role, working on bespoke systems, where you will be expected to analyse and interpret complex prescription data, working to accurately reimburse contractor payments, following set rules and procedures.

A high attention to detail and accuracy is key, while keying a high volume of data, you will be required to work independently alongside a wider transactional team. You may also work with internal or external customers and stakeholders, providing a high level of customer service.

What do we offer

**A permanent full time role 37.5 hrs per week (Please note**: this is on completion of a 6 month probationary period, meeting performance standards for the role)

Home Working - occasional office attendance may be required, so you must live a reasonable distance from our site in Bolton

Flexible working

27 days leave (increasing with length of service) plus bank holidays

NHS pension

NHS Car Lease scheme

Access to a wide range of benefits and high street discounts

You will be able to demonstrate these essential skills and knowledge:
High level of accuracy and attention to detail keying high volumes of data

Comfortable with repetitive work

Time management and ability to work flexibly to ensure deadlines are achieved

Computer proficiency and keyboard skills

Excellent Customer Service Skills

Self-motivated being able to work independently

Well organised and discreet

Tell us about how you keep yourself motivated when completing tasks independently?

Tell us what experience you have of dealing with customers?

Tell us about a time when you have followed technical instructions to complete a task?

Can you give an example of when you have shown a high level of work accuracy whilst working at speed?

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role, you are accountable for**:
1. To analyse and interpret a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems.

2. Creating reports that can be presented to internal and external customers and stakeholders.

3. Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.

5. Using knowledge and guidance make appropriate decisions in line with current policies and regulations.

6. Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution.

7. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection.

8. Working collaboratively to identify improvement across a range of business functions

9. Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.

10. Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales.

11. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA

13. Identify and communicate any non-routine technical or system issues to appropriate people

14. Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.

15. Where required, process quality standard sampling checks and provide feedback to managers and colleagues.

16. Participate in, and contribute to, the ORO+ process. Take ownership and responsi

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