Pcs Processing and Customer Advisor

4 weeks ago


Wakefield, United Kingdom NHS Business Services Authority Full time

If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis.

If you enjoy working independently and are confident in handling detailed information, you have what this role needs You will join the Prescription Processing Teams, working to accurately reimburse contractor payments and collate prescribing information.

What do we offer?
- A permanent role (on completion of a 6 month probationary period) working on a variety of different tasks as required
- Working days will be Monday to Friday, with flexible hours available from 7am into the evening. At times there may be a need for you to work specific daytime hours dependant on the task you are assigned to
- 27 days leave (increasing with length of service) plus bank holidays
- NHS pension
- Occasional office attendance may be required so you must live a reasonable distance from our site in Wakefield
- Access to a wide range of benefits and high street discounts

You will be able to demonstrate these essential skills and knowledge:

- High level of accuracy and attention to detail
- Comfortable with repetitive work
- Time management and ability to work flexibly to ensure deadlines are achieved
- Computer proficiency and keyboard skills
- Excellent Customer Service Skills
- Self-motivated
- Well organised and discreet

1. Tell us about a time when you have analysed and interpreted complex information from a variety of sources?
2. Tell us what experience you have of dealing with customers?
3. Tell us what exposure you have had to working flexibly on a variety of tasks and how you manage the workload?
4. Tell us about a time when you have followed technical instructions to complete a task?

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients, and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We are passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities.

We are the NHS delivering for the NHS.

1. To analyse and interpret a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems.

2. Creating reports that can be presented to internal and external customers and stakeholders.

3. Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.

5. Using knowledge and guidance make appropriate decisions in line with current policies and regulations.

6. Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution.

7. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection.

8. Working collaboratively to identify improvement across a range of business functions

9. Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.

10. Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales.

11. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA

13. Identify and communicate any non-routine technical or system issues to appropriate people

14. Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.

15. Where required, process quality standard sampling checks and provide feedback to managers and colleagues.

16. Participate in, and contribute to, the ORO+ process. Take ownership and responsibility for your personal development

17. Demonstrate an appreciation of Quality by complying with all Quality Systems, identifying, and recommending opportunities to improve working practices.

18.Responsible for the security of docume



  • Wakefield, United Kingdom NHS Business Services Authority Full time

    If you are self-motivated, enjoy working in a processing and customer focused environment and can manage a diverse workload, we have the opportunity for you. Working as part of Prescription Services, we have several vacancies for our Processing and Customer Advisor role. This is a unique role, working on bespoke systems, where you will be expected to...


  • Wakefield, United Kingdom NHS Business Services Authority Full time

    If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis. If you enjoy working independently and are confident in...


  • Wakefield, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: 1. To analyse and interpret a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems. 2. Creating reports that can be presented to internal and external customers and stakeholders. 3. Ability to...

  • Service Advisor

    1 month ago


    Wakefield, United Kingdom Clemence Rogers Recruitment Full time

    **Service Advisor - Wakefield - £23,000 plus bonus** Clemence Rogers are currently working in partnership with our client in the recruitment of a Service Advisor to join an established automotive company based at their site in Wakefield. **Key duties and Responsibilities** - To work as part of a team delivering a first class, professional customer service...


  • Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service Advisor** **Salary: 10.90 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...


  • Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service Advisor** **Salary: 12 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...


  • Wakefield, United Kingdom Cars 2 ltd Full time

    The Customer journey advisor is part of our Customer Service function. Its core responsibility is to deliver an industry ownership experience, alongside the Cars2 Retailer network, that supports the long-term sustainable business growth of all our brands. As a Customer Journey Advisor, you'll be a knowledgeable expert in our brands to achieve a right...

  • Customer Service

    1 month ago


    Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service - IT** **Salary: 12 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...


  • Wakefield, United Kingdom City & Guilds Full time

    **Customer Service Advisor**: **Ready to change your life for the better?** We have several vacancies in our Customer Services department. This is a pure customer service / contact centre role, not sales role! Have you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first...


  • Wakefield, United Kingdom City & Guilds Full time

    **Customer Service Advisor**: **Ready to change your life for the better?** We have several vacancies in our Customer Services department. This is a pure customer service / contact centre role, not sales role! Have you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first...


  • Wakefield, United Kingdom City & Guilds Group Full time

    **Join our team in Wakefield and embark on a fulfilling career in Customer Services!** **Customer Services roles in Wakefield** - Permanent Role - Excellent Benefits and promising growth opportunities - It's a full time role working 35 hours per week - Great location in Wakefield, Free Car Parking, and almost immediate interviews and starts **Ready to...


  • Wakefield, United Kingdom Travelex Full time

    Customer Service Advisor - Asda Travel Money, Wakefield - Part Time **Job Type**: Permanent, Part Time Hours per week: 16 hrs **Salary**: £11.00 per hour Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...


  • Wakefield, United Kingdom Wild Recruitment Full time

    Do you want to be part of a dynamic workforce for a company with a household name that dominates the UK?Are you looking for a new challenge and want to make an impact?Help us to save lives and deliver the best outcome in patients in Emergency and Non-emergency situations with a career in the Yorkshire Ambulance services. Wild Recruitment are seeking a 111...


  • Wakefield, United Kingdom Wild Recruitment Full time

    Do you want to be part of a dynamic workforce for a company with a household name that dominates the UK?Are you looking for a new challenge and want to make an impact?Help us to save lives and deliver the best outcome in patients in Emergency and Non-emergency situations with a career in the Yorkshire Ambulance services. Wild Recruitment are seeking a 111...

  • Customer Service

    1 month ago


    Wakefield, United Kingdom Search Consultancy Full time

    Customer Service Advisor in Wakefield Temp-to-Perm 28 Days Holiday £10.95/hr, Paid Weekly Are you an experienced customer service advisor looking for your next opportunity? We are looking for great communicators to join an established team in Wakefield on a temp-to-perm basis. You don't need call centre experience, just a great telephone manner,...

  • Customer Service

    1 month ago


    Wakefield, United Kingdom Search Consultancy Full time

    Customer Service Advisor in Wakefield Ongoing Temp Contract 28 Days Holiday £10.50/hr, Paid Weekly Are you looking to start a career in customer service? If you said yes, then this is the perfect job for you! We're looking for Customer Service Advisors for one of our well-known clients in Wakefield. You don't need any call centre experience, just a...


  • Wakefield, United Kingdom Skoda Apprenticeships Full time

    ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team. The Service department is vital to the...


  • Wakefield, United Kingdom C&B Recruitment Full time

    Automotive Service Advisor Wakefield £26,000 Salary - £33,000 OTE C&B Recruitment are currently looking for a Service Advisor to join a busy aftersales department in Wakefield. You will ideally have experience as a Serive Advisor within the Motor Trade. Overview: As a Service Advisor, you will be responsible for providing exceptional customer service...

  • Service Advisor

    4 weeks ago


    Wakefield, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Peugeot Wakefield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Customer Service

    4 weeks ago


    Wakefield, United Kingdom Search Consultancy Full time

    Temp Customer Service - Wakefield £10.13 per hour Are you looking to start a career in customer service? If you said yes, then this is the perfect job for you! We're looking for Customer Service Advisors for one of our well-known clients in Wakefield. You don't need any call centre experience, just a great telephone manner, confidence and a positive...