Customer Service

3 weeks ago


Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

**Role : Customer Service - IT**

**Salary: 12 per hour**

**Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)**

**Location: Wakefield WF1**

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

**Key Accountabilities**
- Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

**For the role you will be able to demonstrate**:

- Excellent communication skills both written and verbal
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently

**INDCOM**

**Job Types**: Full-time, Permanent, Temp to perm

Pay: £12.00 per hour

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Application question(s):

- You need to be able to provide proof of work in UK for last 5 years - to pass clearance.

**Experience**:

- service advisor: 2 years (required)
- IT: 1 year (preferred)

Work Location: In person


  • Customer Service

    4 weeks ago


    Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service - IT** **Salary: 12 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...


  • Wakefield, United Kingdom Olleco Full time

    Customer Service Advisor - Wakefield, West Yorkshire - £23,400 (plus bonus) per annum plus Benefits including Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday increasing with service, Full-Time Position - A vibrant, world-class and innovative recycling and renewable energy company has a vacancy for a Customer Service Advisor on a...


  • Wakefield, United Kingdom Douglas Scott Legal Recruitment Full time

    A top 100 UK law firm in Wakefield are looking to recruit an experienced Customer Service Advisor in their Claims team, on a full-time permanent basis. You will deliver robust quality claims handling, with a key focus on customer outcomes for clients, to contribute to the general success of the business. You will support through a task way of working on RTA...


  • Wakefield, United Kingdom Douglas Scott Legal Recruitment Full time

    A top 100 UK law firm in Wakefield are looking to recruit an experienced Customer Service Advisor in their Claims team, on a full-time permanent basis. You will deliver robust quality claims handling, with a key focus on customer outcomes for clients, to contribute to the general success of the business. You will support through a task way of working on RTA...


  • Wakefield, United Kingdom Office Angels Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. 🌟 💻 Full-time, permanent position with a competitive salary of £24,000 per...


  • Wakefield, United Kingdom Office Angels Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. Full-time, permanent position with a competitive salary of £24,000 per year⏰...


  • Wakefield, United Kingdom Office Angels Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. 🌟💻 Full-time, permanent position with a competitive salary of £24,000 per...


  • Wakefield, United Kingdom Office Angels Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. 🌟💻 Full-time, permanent position with a competitive salary of £24,000 per...


  • Wakefield, United Kingdom Office Angels Full time

    Job DescriptionAre you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience. ???? Full-time, permanent position with a competitive salary of...


  • Wakefield, United Kingdom Office Angels Full time

    Are you passionate about delivering exceptional customer service? Do you thrive in a busy office environment? Our client, a leading manufacturing organisation, is seeking a Customer Service Executive to join their dynamic team and provide an outstanding customer experience.


  • Wakefield, United Kingdom Reed Business Support Full time

    We are currently recruiting on behalf of our key client based in Wakefield who have a requirement for temporary (initially 6 months) Customer Service Administrators - immediate start. Fantastic opportunity if you are looking for an opportunity to work within the events industry! The role is based within a friendly office environment and after initial...


  • Wakefield, United Kingdom Redrow Full time

    The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our...


  • Wakefield, United Kingdom Elevation Recruitment Group Full time

    We are delighted to be partnering with one of the region's largest manufacturers as they look for a new Manager to join their Supply Chain Operation. This is a role in the structure that will report into the Director and manage a team of people with firstclass services to its Customers. This is a crucial role that will involve overseeing a very successful...


  • Wakefield, United Kingdom Volkswagen Passenger Car Apprenticeship Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...


  • Wakefield, United Kingdom BMW Group Retail Full time

    Sandal Wakefield is looking for a Service Bookings Advisor. **Your role** You’ll be the first point of contact for our customers as well as be responsible for generating inbound and outbound workshop bookings. From welcoming customers to ensuring they have a smooth journey, it’s all about giving BMW customers peace of mind. **Your profile** We’re...


  • Wakefield, United Kingdom Menzies Distribution Full time

    Logistics & Distribution - Customer Service Team Administrator Menzies Distribution are currently looking for a Logistics & Distribution Customer Service Team Administrator to join our busy team based in our Wakefield. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact...


  • Wakefield, United Kingdom ŠKODA Apprenticeships Full time

    ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team. The Service department is vital to the...


  • Wakefield, Wakefield, United Kingdom Marks and Spencer Full time

    All the detailsService and Safety Assistant at Marks and Spencer Wakefield Three vacancies with a range of work patterns from 12-30 hours a week Vacancy 1 30 Hours per week Sun 10:30-16:30 Mon 08:30 - 17:30 Thurs 08:30 -17:00 Sat 08:30 -17:30 Tues 08:30-17:30 Weds 08:30 -17:30 Thurs 08:30-17:30 Fri 12:00 - 17:30 Vacancy 2 20 Hours per week Sun 11:00 -17:00...

  • Customer Assistant

    4 weeks ago


    Wakefield, United Kingdom M&S Full time

    **All the details** Temporary Customer assistant vacancy at Marks and Spencer Wakefield 8 hours weekend only Sun 11-15 Sat 11-15 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...


  • Wakefield, United Kingdom Page Personnel Full time

    Customer Vulnerability Lead - Wakefield **About Our Client**: Page Group are working exclusively with a national energy & infrastructure organisation who are looking to appoint a Customer Vulnerability Lead to be based out of their Wakefield offices. This role will lead programmes of work around Customer Vulnerability including operational readiness &...