Logistics & Distribution - Customer Service Team

2 weeks ago

Wakefield, United Kingdom Menzies Distribution Full time

Logistics & Distribution - Customer Service Team Administrator

Menzies Distribution are currently looking for a Logistics & Distribution Customer Service Team Administrator to join our busy team based in our Wakefield. The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner.

**Please note we are looking for someone with a minimum of 1 years experience in the Transport Industry**

The Details:

- Shift Pattern: Monday to Friday
- Salary: £25,302.12k Per Annum
- 28 Days Annual Leave inclusive of bank holidays
- Monthly Pay
- Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)
- Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
- Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer's experience.
- Maintain and expand a pro-active relationship with existing customers and suppliers.
- Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports.
- Maintain data security and integrity in line with Business needs.
- Creation of customer KPI reports
- Collation of accurate data to create customer invoices.
- Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

Key Experience and Qualifications:

- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
- Familiar with Microsoft Word, Excel and Powerpoint

Technical skills and behavioural competencies
- Good spoken and written communication skills
- Strong analytical and numeracy skills
- Good level of financial understanding
- Confidence, tact and a persuasive manner
- Good organizational and time management skills
- Good ‘people skills’ for working with a range of colleagues and customers.
- A professional manner
- Develop a level of trust and support with all colleagues to ensure conflict situations do not arise

Additional Benefits:

- Pension Scheme
- Cycle2Work scheme
- Employee Assistance Program
- SPIRIT Awards - Peer to Peer recognition

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

  • Assistant Logistics Operative

    19 hours ago

    Wakefield, United Kingdom Lightening Logistics Limited Full time

    This is an zero hours, on-site role for an Assistant Logistics Operative located in Wakefield. Must be available to work on some weekends with a possible view of a permanent position. The Assistant Logistics Operative will be responsible for the recruitment, co-ordination and management of a team of self-employed drivers responsible for delivering parcels to...

  • Supply Chain Customer Services Manager

    1 month ago

    Wakefield, United Kingdom Elevation Recruitment Group Full time

    We are delighted to be partnering with one of the region's largest manufacturers as they look for a new Manager to join their Supply Chain Operation. This is a role in the structure that will report into the Director and manage a team of people with firstclass services to its Customers. This is a crucial role that will involve overseeing a very successful...

  • Warehouse Manager

    1 month ago

    Wakefield, United Kingdom WM Morrisons Full time

    We have a fantastic opportunity for a talented **Warehouse Manager** to initially join our busy **Logistics Distribution Centre** in**Wakefield.** Reporting to the Site Manager, the Warehouse Manager has the accountability to lead the warehouse’s daily operation and the shift management team. This is a great opportunity for a high potential individual...

  • Warehouse Operative Am

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Ltd Full time

    WAREHOUSE OPERATIVE (CRU) Menzies Distribution are looking for Warehouse Operatives to join our team. You’ll be working on behalf of Menzies Distribution Limited and its customers. Providing a first class service with our team in Wakefield, this role is working over 5 days either: Tuesday to Friday 05:30 to 13:30 and Saturday 06:00 to 12:00 Sunday 06:00...

  • Warehouse Operative

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Full time

    Menzies Distribution are looking for Warehouse Operative to join our team in Wakefield, Junction 41. At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - We keep...

  • Warehouse Operative Afters

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Full time

    Menzies Distribution are looking for Warehouse Operative to join our team in Wakefield, Junction 41. At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - We keep...

  • Van Driver

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Full time

    At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - We keep moving forwards. As a result, we are currently recruiting for experienced Van Drivers based out our...

  • Multi-drop Van Driver

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Full time

    At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - We keep moving forwards. As a result, we are currently recruiting for experienced Van Drivers based out our...

  • Multi-drop Driver

    4 weeks ago

    Wakefield, United Kingdom Menzies Distribution Full time

    At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - We keep moving forwards. As a result, we are currently recruiting for experienced Van Drivers based out our...

  • Distribution Clerk

    19 hours ago

    Wakefield, United Kingdom SRK PROLOGISTICS GROUP LTD Full time

    Overview: We are seeking a detail-oriented and organized individual to join our team as a Distribution Clerk. As a Distribution Clerk, you will play a crucial role in ensuring the smooth and efficient operation of our distribution processes. This is a clerical position that requires strong administrative and organizational...

  • Van Driver NIGHTS

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Full time

    At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – We keep moving forwards. As a result, we are currently recruiting for experienced Van Drivers based out our...

  • Logistics Manager

    1 month ago

    Wakefield, United Kingdom HH Global Full time

    Logistics Manager Job ID 2023-3284 Category Marketing Procurement Services (Client Services) Location : Name Wakefield, UK Position Type Permanent (employee) Weekly Hours Full time hours Purpose of the job Working with the Logistics Director and HH Global account team to deliver the logistical operations for a major global client across...

  • Self Employed Courier

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Full time

    At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation - We keep moving forwards. As a result, we are currently recruiting for experienced Self-employed Van Drivers...

  • Customer Service Manager

    3 days ago

    Wakefield, United Kingdom Page Personnel Secretarial & Business Support Full time

    Customer Service Manager - £38,000 - £43,000 - Wakefield Area - Manufacturing / large B2B customers **Client Details** Page Personnel are delighted to be working in partnership with a well known national manufacturing business based in Wakefield, who supply into large scale retailers. This is a key role within the business and will oversee all customer...

  • Van Driver NIGHTS

    1 month ago

    Wakefield, United Kingdom Menzies Distribution Limited Full time

    At Menzies Distribution we have been delivering across the UK since 1833, we can reach areas that others cannot. Today, we are Logistic UK’s most innovative business of the year, with a strong focus on the future, sustainability, and innovation – We keep moving forwards.As a result, we are currently recruiting for experienced Van Drivers based out our...

  • Customer Service Team Leader

    2 days ago

    Wakefield, United Kingdom Elevation Recruitment Group Full time

    Customer Service Team Leader Wakefield Well established, large organisation Benefits: Competitive salary up to £32,000 per annum Opportunities for professional growth and development A supportive and collaborative work environment Company benefits package Elevation Recruitment Group, Business support division are working with a busy and dynamic company...

  • Scientific Logistics Technician

    1 week ago

    Wakefield, United Kingdom Brigg Scientific Recruitment Limited Full time

    This Brigg Scientific client are a Environmental Contract testing company based in Wakefield. They have a vacancy for a Logistics Technician within their Water Testing Laboratory. Key Duties include Registering newly arrived Samples on their databaseTo prepare, label and categorise samples for distribution to the relevant in-house laboratory or cold...

  • Customer Service Team Lead

    18 hours ago

    Wakefield, United Kingdom Elevation Recruitment Group Full time

    Customer Service Team LeadernWakefieldnUp to £32,000 per annumnWell established, large organisationElevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to...

  • Logistics Officer

    1 month ago

    Wakefield, United Kingdom Mid Yorkshire Hospitals NHS Trust Full time

    Are you interested in a career in the NHS or looking for a new challenge, the Procurement and Supplies Department has an exciting opportunity for a Logistics Officer to join our team. Working in the hospital wards and departments helping to ensure deliveries and stores are managed to support our clinical teams; being a colleague in our logistics service...

  • Customer Service Team Lead

    24 hours ago

    Wakefield, United Kingdom Elevation Recruitment Group Full time

    Customer Service Team LeaderConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.WakefieldUp to £32,000 per annumWell established, large organisationElevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s...