Customer Service Advisor

3 weeks ago


Wakefield, United Kingdom Douglas Scott Legal Recruitment Full time

A top 100 UK law firm in Wakefield are looking to recruit an experienced Customer Service Advisor in their Claims team, on a full-time permanent basis. You will deliver robust quality claims handling, with a key focus on customer outcomes for clients, to contribute to the general success of the business.

You will support through a task way of working on RTA MOJ Portal cases, to ensure that clients cases are actioned effectively. This comany offer agile working as they believe that employees should work where they feel most productive.

Key responsibilities of this role include:

- Answering inbound calls
- Answering customer queries
- Obtaining information from clients over the phone
- Delivering good quality customer service at all times



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