Customer Service Advisor Creative Company

3 weeks ago


Wakefield, United Kingdom Office Angels Full time

**Job Title**: Customer Service Advisor

**Salary**: £21,000

**Location**: Wakefield, Parking on Site

**Hours**: 08:30 -17:00, Monday to Friday, Office Based

**Start**:ASAP

Our fabulous manufacturing client are looking to add a Customer Service Superstar in their friendly, passionate team.

Based within the friendly and diverse Customer Service department, you will be giving first class Customer Service when answering queries, placing orders and finding out when something hasn't worked out. Not only this, once you settle in, you'll be assignedto some retailers so that you can account manage and build great relationships with them going forwards.

You will become part of a company who truly love to invest in your development. They pride themselves in their approach to giving excellent service and this is a rare opportunity to start a career within a global manufacturing and distribution business.

**Within your new role as Customer Service Advisor, you will be responsible for**:

- Handling all incoming calls to the department
- Building relationships with all customers
- Using product knowledge to help customers with queries
- Investigate any non-conformities and liaise with other departments to help investigate any issues in line with SLAs
- Escalate any issues to the Team Leader
- Assisting Team Leader with any projects and reports

**Skills/experience required for this position**:

- Passion for Customer Service
- Great attention to detail

**Next steps**:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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