Business Operations Officer

5 months ago

Preston, United Kingdom National Examining Board for Dental Nurses (NEBDN) Full time

**Job Title: Business Operations Officer (Assessment)**

**Accountable To: Business Operations Manager**

**Accountable For: None**

**Location: Preston**

**Our Objects**

All NEBDN employees are expected to contribute to the objects of the charity:
**To improve the education and training of dental nurses to enable skill, safety and operational excellence to be achieved, meeting the high standards set by the charity for the benefit of both the general public and the dental profession**

**Our Values**

NEBDN employees are all expected to subscribe to the organisation’s standards of performance and values and for helping to ensure they support a positive and dynamic culture at NEBDN.

**Job Purpose**

Effectively and efficiently deliver day to day services to learners, with a particular focus on assessment. Work closely with the Business Operations Manager and other team members to ensure there is a seamless end to end customer journey for learners, using systems and processes effectively to ensure a high quality and customer focussed service is always delivered. Work flexibly and support the customer support process when required.

**Key Accountabilities**

**Assessment**
- Provide learners with the information and guidance they require to enable them to be admitted onto NEBDN examination or assessment, and that they are fully aware of how the process will work.
- Deliver customer service excellence so that all learner enquiries and contacts are dealt with to the highest standards of service delivery and escalating where necessary.
- Effectively utilise processes and systems to support the highest standards of customer service and be ready to identify improvements.
- Deliver high quality, efficient and effective customer focussed support with direct responsibility for administrative processes relating to managing the training of Associate examiners and exam allocation.
- Organise and administer examinations across the whole qualification portfolio.
- Decide which examination sessions learners are entered for and allocate examiners appropriately to facilitate or mark exams.
- Work as an effective team member, supporting colleagues with queries, distributing workloads etc so the team operates most effectively.
- Assist with the production of exam papers, marking sheets and the maintenance of Question Banks using NEBDNs exam software.
- Monitor exam equipment stock and order where necessary.
- Support the marking process for all qualifications and the production of results, ensuring that agreed policies and procedures are followed.
- Assist with the award of qualifications and the organisation of certificates. Process orders and take payments for certificates, certificated letters, and badges.
- Provide feedback and ensure any appeals from learners are dealt with in accordance with the correct procedures.
- Process, produce and send out feedback for written and OSCE examinations.
- Identify opportunities for continuous service improvement and implement them in conjunction with team members and the Business Operations Manager (Assessment)
- Contribute to effective development of new assessment methods when required.
- Support relevant Committee meetings when required.

**General requirements**
- Ensure that all responsibilities are undertaken in an effective and appropriate manner which meet the requirements of NEBDN
- Seek to continuously improve in all aspects of the job role in order that the quality audit team delivers the best possible service.
- Positively participate in internal/external meetings and training.
- Positively participate in regular one to ones and annual appraisals.
- Actively adhere to all NEBDN’s policies and procedures at all times.
- Work in accordance with NEBDN’s culture, values, aims and objectives.
- Act as a positive ambassador for the charity at all times.
- Undertake any other duties that may be reasonably required from time to time.
- Maintain strict confidentiality of information conveyed by the Chief Executive Officer, Senior Managers, Trustees, beneficiaries, staff and external organisations, acknowledging the need for professional sharing of information with relevant parties.

NB: This Job Description forms part of the Contract of Employment of the person appointed to this post. It reflects the position at the present time only and may be changed at management’s discretion in the future. As a general term of employment, the Charity may make any necessary change in job content or may require the post holder to undertake other duties, at any location in the Charity’s service, provided that such changes are appropriate to the employee’s role.

Person Specification

1. At least two years administrative experience ideally but not necessarily in an educational setting

2. Experience of working effectively as a team member

3. Experience of effectively using IT with a working knowledge of Microsoft office software

4. Experience of delivering excellent customer service

  • Business Operations Officer

    5 months ago

    Preston, United Kingdom National Examining Board for Dental Nurses (NEBDN) Full time

    **Job Title: Business Operations Officer (Support)** **Accountable To: Business Operations Manager** **Accountable For: None** **Location: Preston** **Our Objects** All NEBDN employees are expected to contribute to the objects of the charity: **‘To be the leading provider supporting excellence in Dental Nurse education and development in the...

  • Operations Support Officer

    5 months ago

    Preston, United Kingdom Blue Arrow Full time

    Blue Arrow Derby is proud to be working in partnership with a leading provider of business process services. Our client is seeking Operational Support Officers (Multiple Locations) to assist the Ministry of Justice in the field monitoring of individuals in the local area. **No experience is necessary as you will join a friendly and welcoming team who will...

  • Business Support Officer

    1 month ago

    Preston, Lancashire, United Kingdom Reed Full time

    Business Support OfficerReed is seeking a dedicated Business Support Officer to join a primary school in Preston. The ideal candidate will be highly organised, efficient, and committed to supporting the smooth running of our school's administrative functions.Key Responsibilities:Provide administrative support to the school office, ensuring efficient...

  • Business Support Officer

    1 month ago

    Preston, Lancashire, United Kingdom Reed Full time

    Business Support OfficerReed is seeking a dedicated Business Support Officer to join a primary school in Preston. The ideal candidate will be highly organised, efficient, and committed to supporting the smooth running of our school's administrative functions.Key Responsibilities:Provide administrative support to the school office, ensuring efficient...

  • Operations Officer

    4 months ago

    Preston, United Kingdom gtd healthcare Full time

    gtd healthcare _is one of the largest NHS commissioned Primary and Urgent care providers in North West England. We have an exciting opportunity for an Operations Officer to join our Preston and Chorley hospitals. The Operations Officer will have the opportunity to work within the wider operations team to meet the needs of the service, which will involve...

  • Business Support Officer

    2 weeks ago

    Preston, Lancashire, United Kingdom Bells of Lazonby Full time

    About Bells of LazonbyBells of Lazonby is a family-owned bakery with a passion for quality and innovation. With over 75 years of experience, we have established ourselves as a leading supplier of baked goods to major UK retailers and coffee shop chains.Job Title: Business Support AdministratorWe are seeking a highly motivated and organized Business Support...

  • Business Support Officer

    5 months ago

    Preston, United Kingdom Colbern Limited Full time

    621945-3051-24107 21.4 Business Support Officer Preston Contract £12.38 per hour Our client is looking for an experienced Business Support Officer. Job Purpose Post holders will be expected to: - Have excellent ICT skills to provide comprehensive business support in respect of Fleet Services team working closely with operational staff, managers and...

  • Operations Officer

    3 weeks ago

    Preston, Lancashire, United Kingdom Preston City Council Full time

    Job Title: Operations OfficerWe are seeking a highly motivated and flexible individual to join our Streetscene team at Preston City Council.As an Operations Officer, you will work within a team managing the operational waste services offered by the Council. This will involve dealing with the public, 40+ staff in a variety of settings, dealing with vehicle...

  • Operations Officer

    3 weeks ago

    Preston, Lancashire, United Kingdom Preston City Council Full time

    Job Title: Operations OfficerWe are seeking a highly motivated and flexible individual to join our Streetscene team at Preston City Council.As an Operations Officer, you will work within a team managing the operational waste services offered by the Council. This will involve dealing with the public, 40+ staff in a variety of settings, dealing with vehicle...

  • Business Support Officer

    4 weeks ago

    Preston, Lancashire, United Kingdom Lancashire County Council Full time

    Job Title: Business Support OfficerWe are seeking a highly motivated and enthusiastic Business Support Officer to join our established friendly and supportive team. The successful candidate will contribute to the key work of the Education and Children's Directorate, working closely with Heads of Services and Senior Managers.Key Responsibilities:Provide...

  • Business Support Officer

    4 weeks ago

    Preston, Lancashire, United Kingdom Lancashire County Council Full time

    Job Title: Business Support OfficerWe are seeking a highly motivated and enthusiastic Business Support Officer to join our established friendly and supportive team. The successful candidate will contribute to the key work of the Education and Children's Directorate, working closely with Heads of Services and Senior Managers.Key Responsibilities:Provide...

  • Business Operations Assistant

    2 weeks ago

    Preston, Lancashire, United Kingdom Sign Making and Supplies Full time

    About the RoleSign Making and Supplies is a leading supplier of sign making materials, and we are seeking a talented individual to join our team as a Business Operations Assistant.The successful candidate will be responsible for providing social media support, researching and promoting our products, and assisting with e-commerce tasks such as uploading new...

  • Business Operations Assistant

    2 weeks ago

    Preston, Lancashire, United Kingdom Lancashire County Council Full time

    About the Role:As a Business Support Officer, you will play a crucial role in supporting the Registered Care Manager and our wider care team in their day-to-day duties. The ideal candidate for this role will have experience within a fast-paced Business Support function.Key Responsibilities:Providing Administrative Support: Proven experience in offering...

  • Business Support Officer

    5 months ago

    Preston, United Kingdom Lancashire County Council Full time

    Salary £23,152 - £23,893 Per annum | Permanent, Part Time, 22.2 hours per week | People Services Team | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship Are you seeking a flexible opportunity that fits perfectly with your lifestyle? Look no further! An exciting position has opened up within our...

  • Senior Business Intelligence Officer

    4 months ago

    Preston, United Kingdom Lancashire County Council Full time

    Salary £29,577-£33,787 per annum l Permanent l Full Time, 37 hours per week l Business Intelligence **International Sponsorship - this role is not open to international sponsorship (Shortage Occupations only) This is an exciting opportunity to join a dynamic team at the heart of Lancashire County Council. The Business Intelligence team plays a central...

  • Senior Business Intelligence Officer

    4 months ago

    Preston, United Kingdom Lancashire County Council Full time

    £29,577-£33,787 per annum l Permanent l Fulltime, 37 hours per week l Business Intelligence **International Sponsorship - this role is not open to international sponsorship (Shortage Occupations only) This is an exciting opportunity to join a dynamic team at the heart of Lancashire County Council. The Business Intelligence team plays a central role in...

  • Chief Operating Officer Designate

    2 weeks ago

    Preston, Lancashire, United Kingdom Harrison Scott Associates Full time

    Are you a seasoned executive looking to take on a new challenge? We have an exciting opportunity for a Chief Operating Officer Designate to join our team at Harrison Scott Associates.This is a fantastic chance to join a leading food packaging manufacturer as they prepare for a leadership transition. As the current Managing Director retires, the company is...

  • Business Support Officer

    5 months ago

    Preston, United Kingdom Lancashire County Council Full time

    Salary £23,114 - £23,893 Per annum | Full time | Permanent | 37 hours per week | Preston **International Sponsorship **- this role is **not **open to international sponsorship **ROLE** Are you ready for a fresh challenge? Do you want to flourish in a supportive, team focused, environment? If you have the drive and determination and transferable skills...

  • Business Support Officer

    2 weeks ago

    Preston, Lancashire, United Kingdom Lancashire County Council Full time

    Job Title: Business Support OfficerThis is an exciting opportunity to join the county council's Democratic Services team on a permanent basis.Job SummaryWe are looking to recruit a motivated, well-developed Democratic Services Business Support Officer who is reliable and can work well as part of a team.Key ResponsibilitiesAdminister the council's...

  • Business Operations Coordinator

    4 weeks ago

    Preston, Lancashire, United Kingdom Rullion Limited Full time

    Business Support RoleWe are seeking a highly organized and detail-oriented Business Support Specialist to join our team at Rullion Limited.The successful candidate will be responsible for ensuring office equipment is maintained to the appropriate quantity and quality, keeping records up to date, and carrying out health and safety walkarounds.Additionally,...