Business Services Officer

4 days ago

Preston, United Kingdom Galloway's Society for the Blind Full time

**Job Title**

Business Services Officer

**Responsible to**

Business Services Manager

**Responsible for**

n/a

**Salary**

£23,000 per annum

**Hours**

37 per week

**Location**

Penwortham, Preston

**Role Outline**

The Business Services Officer will work as part of a dynamic team in delivering high-quality administrative support within our Central Resources Team. In particular, the post holder will provide administrative support and operational co-ordination in areas such as data and compliance, facilities, health and safety, and ICT.

**KEY RESPONSIBILITIES**

**Data Management & Customer Relationship Management**
- Lead administrator for the Customer Relationship Management (CRM) database system and the first point of contact for CRM queries.
- Work closely with all departments to develop data collection processes and support on the analysis and integrity of supporter, beneficiary and volunteer data across all platforms.
- Proactively work across teams to report on specific analytics and segmentations of data needed for evaluation of income generation and service activities.
- Lead on maintenance and development of the database to ensure high quality data.
- Provide advice and support to staff on the collection and use of data.
- Develop and manage data queries for use across the charity.
- Working with the CRM provider, develop reports in support of the management information/KPI’s for measuring progress against strategic goals in a timely and accurate way.
- Deliver appropriate training on database management systems to staff and volunteers as required.
- Developing user guides, procedures and controls to ensure integrity and consistency of data is maintained.

**Administration**
- Provide flexible, timely and proactive day-to-day administration for the Business Services function.
- Produce reports and information as required on a regular or bespoke basis.
- Assist the Business Services Manager in ensuring all relevant policies and procedures are regularly reviewed and updated.
- Cover for reception as and when required, working alongside fellow administrative/reception staff where necessary and appropriate.
- Assist the CEO in co-ordinating Committee meeting cycles, liaising with SLT and trustees to agree dates and organise and distribute meeting material. Also; assist with minute taking duties for Board and associated Subcommittees adopting a confidential approach at all times.
- Assist the Business Services Manager in the administration of procurement and tender processes.
- Monitoring stock levels and ordering of stationery and cleaning supplies as required.
- Co-ordinate organisation wide meetings, conferences and functions such as AGMs, staff away days, booking venues, refreshments, arranging speakers, co-ordinating diaries and preparing all paperwork as required.
- Develop and maintain an up-to-date (electronic/paper) filing and archiving system.

**Additional Requirements**
- To contribute positively to the success of all Galloway’s strategic aims.
- Work with departments across the organisation to understand how they work, to develop partnerships, raise awareness and maximise/promote income-generating opportunities and encourage individuals and organisations to become supporters of the organisation.
- Uphold the values of Galloway’s and behave in a professional manner at all times to support our vision and mission and comply with internal policies and procedures and relevant legislation.
- Value equality and diversity and cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
- Work with your line manager to ensure your wellbeing is paramount along with the wellbeing of others whilst at work.
- Be willing to travel within the area and the community we work within.
- Ability to work occasional evenings and weekends on occassions.
- Ensure value for money and best use of resources in all activities related to the post.
- Any other reasonable duties as may reasonably be required by your line manager.

**Person Specification**

**Experience and Qualifications**

**Essential**

Administrative experience including developing, implementing and maintaining office systems and handling sensitive informationExperience of organising meetings and producing supporting paperwork, including agendas and taking minutes and actions

Experience of data management and data systems / customer relationship management systems

Experience of producing reports and information as required on a regular or

bespoke basis

**Desirable**

Experience of working with quality systems, standards and procedures

Office administration qualification

**Knowledge and Skills**

**Essential**

Excellent IT skills with experience of using databases and Microsoft software in administration

Excellent written communication skills

Excellent organisational skills and ability to undertake multiple tasks to set

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