Onsite Service Assistant

4 months ago

London, United Kingdom Apogee Corporation Full time

**Onsite Service Assistant**

**London SE1**

**Excellent and competitive Salary**

**About us**

Winner of the PrintIT Awards for Employee Experience 2021, A_pogee Corporation_ provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

**Job Purpose**

A new role has become available in SE1, supporting and maintaining barcode devices for a large hospital trust.

Acting as Apogee’s front-line representative, the Onsite Service Assistant will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.
- Proactively monitor barcode print devices within the hospital with the use of both remote monitoring software and floor-walking
- Respond to customer service requests for consumables required or issues with the printers or scanners
- Ensure timely and appropriate escalation of device issues where required
- Oversee escalations to Field Engineer/Technical Helpdesk to ensure successful completion
- Ensuring all client devices are clean and operating correctly
- Manage the ordering, admin & delivery and replenishment of consumables or replacement devices
- Ongoing reporting of all activity and device performance
- Ensuring high levels of client satisfaction are maintained

**Experience & Skills Required**
- Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face
- Ability to understand technical faults and use problem solving techniques to resolve
- Ability to follow both verbal and written instructions, and to follow procedures and processes.
- Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role with attention to detail
- Ability to organise workload to ensure maximum output is achieved whilst meeting customer requirements
- Proven ability to self-motivate and work either as part of an effective team or unsupervised
- Customer centric
- Computer literate with a working knowledge of MS Office
- IT knowledge, highly desired

**Benefits**
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Pension scheme
- Advanced family friendly benefits
- Flexible working
- HP and EE Employee Discount Programmes
- Employee Assistance Programme
- Cycle2work scheme
- Access to Apogee Learning Academy
- 2 days off per year for voluntary work
- Discounted Gym Membership

Please take the time to look at our excellent Glassdoor and Trustpilot reviews

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options

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