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Onsite IT Engineer

2 months ago

London, Greater London, United Kingdom Franklin Fitch Full time

Job Opportunity at Franklin Fitch

About the Role

We are seeking a highly skilled 2nd Line Onsite Engineer to join our team at Franklin Fitch. As a 2nd Line Onsite Engineer, you will be responsible for handling client interaction and taking full ownership of their tickets. You will work closely with our clients to understand their technical requirements and provide solutions to meet their needs.

Key Responsibilities

  • Provide technical support to clients on-site
  • Manage client expectations and provide solutions to technical issues
  • Work closely with clients to understand their technical requirements
  • Develop and maintain strong relationships with clients
  • Stay up-to-date with the latest cloud technologies and best practices

About You

We are looking for a highly skilled and experienced 2nd Line Onsite Engineer who has a strong background in cloud technology and excellent communication skills. You will have experience working in a sociable client office environment and be able to manage client expectations while showcasing your technical skills.

Requirements

Experience as a 2nd Line Engineer in a cloud services environment Strong analytical and problem-solving skills Excellent communication and interpersonal skills Strong understanding of cloud technologies such as Windows, Office 365, and Citrix Ability to work in a fast-paced environment and prioritize tasks effectively