Onsite AV Engineer

1 month ago

London, Greater London, United Kingdom Concept Full time
Job Title: Onsite AV Engineer

We are seeking an experienced Onsite AV Engineer to join our London team. As a key member of our team, you will be responsible for providing onsite engineering services to our clients, including troubleshooting, installation, and maintenance of electronic communication systems.

Key Responsibilities:
  • Ensure prompt and courteous response to customer requests for assistance and support, working to defined service level agreements and within contractual timeframes.
  • Undertake preventive maintenance of customer equipment.
  • Read and interpret wiring diagrams, schematics, and drawings, and report and remedy any discrepancies.
  • Carry out routine testing of portable and installed equipment to diagnose, log, and repair faults, ensuring the working condition, calibration, and ongoing maintenance of all test equipment, tools, and associated hardware.
  • Accurately track the client's hardware inventory.
  • Maintain accurate and current company and customer files, updating all manuals, safety practices, and technical information held.
  • Work with support technicians to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system downtime are kept to a minimum.
  • Research and obtain information on position-specific training opportunities.
  • Be proactive in suggesting new methods and techniques to improve efficiency.
  • Ensure all work is performed to the Company standards and that quality techniques are practiced.
  • Accurately and quickly diagnose and remedy faults and problems, troubleshoot electronic systems and equipment, and repair down to electronic component level.
Requirements:
  • A formal AV qualification or equivalent is desirable.
  • A full working knowledge of communications, networking, audiovisual systems, and system components is essential.
  • Fully conversant with audio DSP-based technologies, gain structure, and the requirements of sound reinforcement within the presentation environment.
  • Proven experience in the testing, faultfinding, servicing, maintenance, engineering, and installation of electronic audiovisual systems or related field.
  • Knowledge of touch screen and web-based programming and control technology.
  • Experience in IP and telephony-based video conferencing systems.
  • Solid foundation in providing exceptional customer service and support in a fast-paced AV/VC environment.
  • A checkable knowledge of Crestron DM systems.
  • Being able to prioritize and work under pressure is essential.
  • Ability to think laterally finding an appropriate solution to fulfill an application or meet a deadline.
  • Be able to manage multiple tasks simultaneously; ability to demonstrate planning, organizing, and implementing skills which ensure the successful completion of a project by a specific due date.
  • Recognised qualification in electronic engineering or equivalent combination of education and related field experience.
Benefits:
  • 3% pension contribution (after 3 months probation period)
  • 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year
  • Death in service benefits (3 x annual salary)
  • Private medical insurance (after 3 months probation period)
  • Join a company who will value you

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