Outbound Customer Advisor

2 weeks ago


Nottingham, United Kingdom Scoutess Consultancy Full time

Scoutess Consultancy are recruiting for an Outbound Customer Advisor, offering work life balance, personal development and progression, alongside home working for 3 days a week.

This is a unique opportunity to join a company that listens to its employees, offers a wealth of learning and personal development opportunities, alongside home and office working patterns.

This is NOT a call centre role, so no evenings, weekends, or rigid working practices. Instead, just a great place to work, where you are respected, valued and nurtured to do the best job you can.

Our client has had an impressive business journey, one that has seen the organisation continue to grow across the UK and internationally, as they now operate in more than 20 countries. It's an exciting time to join them, as they expand their customer service operation, from their UK and Ireland HQ, in Nottingham.

This is a unique opportunity to join a friendly and supportive team, one that is always focussed on their customers. Working within the Healthcare sector, you will manage a portfolio of customers within your territory, acting as their account manager.

You will also be used to managing your own diary, enjoy making decisions around your daily priorities, whilst being able to problem solve, being patient and empathic always.

To be successful in this role, you will have experience of building and maintaining relationships, utilising your natural communication skills to ensure all queries are resolved and recorded. You will be used to managing accounts, whilst enjoying contributing to both your personal and territories success.
- strong customer service experience, ideally within a strong relationship for a minimum of **3 years**:

- account management experience
- strong computer literacy, able to navigate across systems
- Contributed to a regional team, focussed on managing and achieving customer targets
- Experience of managing your own diary, co ordinating multiple tasks, whilst utilising several databases.

In return you will receive:

- £24,000 salary, with annual pay increases
- Total OTE Of £27,00 including bonus
- 33 days holiday (including bank holidays) (pro rota)
- Opportunity to buy 5 days holiday
- Pension, with strong employer contribution
- Medical healthcare
- Employee benefits scheme - fully flexible programme including wellness support
- Structured training, with regular 1:1's and coaching sessions
- Free car parking
- Free tea and coffee, when back in the office, which is a phased approach.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- NOTTINGHAM: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: Hybrid remote in NOTTINGHAM



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