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Customer Sales Advisor

4 months ago

Nottingham, United Kingdom Domestic & General (D&G) Full time

**New year, fresh start**

**Join D&G in January 2024.**

Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a **YES, YES, **and** YES** you should join us as a Customer Sales Advisor.

**Who are we?**

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors for our **Sky Outbound** department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits.

**What will you be doing?**
- You’ll be an ambassador for the market-leading Sky brand
- Making warm outbound sales calls to Sky customers to sell our protection
- Using your communication skills and knowledge to share the product benefits
- Building rapport with our customers and getting to know their needs
- Helping each customer find the right solution for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

**So, what do we need from you?**
- A solid background in targeted sales.
- Ideally, you’ll have some experience of working alone or in a home-based role.
- Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
- Great communication skills to build relationships and listen to our customers.
- You’ll be a team player dedicated to providing the best customer experience.
- You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

**Sound good? There’s more...**
- It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
- If you live near to one of our offices, you can mix things up a little and work between the two if you like.
- You’ll work a flexible 37.5-hour shift between these opening hours:

- Two weeks of Monday to Thursday: 11:00 - 20:00. Friday it’s an early finish: 09:30 - 16:00
- Two weeks of Monday to Thursday: 09:30 - 18:30 with an early finish on Fridays: 09:30 - 16:00
- Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

**So, what are these benefits?**
- Free Sky TV
- Full training - with clear career progression opportunities.
- Regular incentives - with some pretty great prizes.
- Sales bonuses - each month you’ll get the chance to earn some extra take home pay.
- Annual leave - 33 days (including bank holidays).
- A free annual D&G protection plan - we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme - free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing - discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary.
- Employee discounts - access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits - including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.